Restaurant Server

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe.


The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!


JOB DESCRIPTION

Contract
01. Permanent



Place
Palm Beach, USA


MISSIONS

Position Profile:


With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant and Lounge through consistent application of Oetker Collection's core practices.


With high integrity, ensure that guests experience the highest quality 5 diamond/5-star standards.


Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.


Exceed service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.


Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, genuine kindness and a family spirit.


Ensure compliance to all hotel policies, standards and core practices.


Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and luxury hospitality standards.


Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to serving.


Greet guests, recommend and upsell food & beverage to enhance the guests dining experience attend to food, beverage and ensure accurate reporting of charges to guest folios.


Clear soiled dishes, linen, silverware and restore/replenish settings.


Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.


Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service.


Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices.


Apply the necessary precautions with regards to food safety and hygiene standards.


Undertake other ad hoc related responsibilities, as required.

BENEFITS

We offer an excellent remuneration package, including salary, health & dental benefits, 401K and ongoing learning & development from our Masterpiece Academy.

Be a part of history and a superstar team!


PROFILE

Skills & Competencies:


Functional knowledge – Passion for food & beverage, strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.


Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble


Internal Service – appreciation that ‘internal customers’ (i.e., Cooks) are considered strategic partners.


Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.


Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.


Decision making- Able to prioritize, making prompt and reasonable decisions.


Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.


Ethical and professional conduct – Fulfills responsibilities with highest integrity.


Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS.


Education & Experience:


Previous dining or luxury level service knowledge and training


Minimum 2-year previous work experience in a similar capacity.


Required to work afternoon, evenings, weekends, and/or holidays.


Must be presently legal to work in the USA.


If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

 

United States
Florida
Palm Beach Show on map Get directions