Retail Assistant

Job Purpose:

To provide exceptional customer service, support daily retail operations, and ensure compliance with age-restricted product sales laws in a vape shop environment.

Key Duties and Responsibilities:

Customer Service:

Greet and assist customers in a friendly and professional manner.

Provide knowledgeable advice on vape products, accessories, and e-liquids.

Help customers choose products based on their preferences and needs.

Sales and Transactions:

Operate the point-of-sale (POS) system for purchases and returns.

Process payments via cash, EFTPOS, or other methods.

Upsell and cross-sell products to meet sales targets.

Product Knowledge:

Stay updated on new products, promotions, and industry trends.

Educate customers on how to safely use vape products.

Stock Management:

Assist with stock replenishment, inventory counts, and stock rotation.

Unpack deliveries and restock shelves in an organized manner.

Report low stock levels and damaged goods to the manager.

Store Maintenance:

Keep the store clean, tidy, and presentable at all times.

Arrange product displays and promotional materials attractively.

Compliance and Safety:

Verify customer age identification in accordance with legal requirements.

Follow all health and safety policies and procedures.

Ensure responsible retailing of vaping products.

Team Support:

Assist colleagues and contribute to a positive team environment.

Participate in staff meetings and training sessions

Skills and Qualifications:

Strong communication and interpersonal skills.

Customer-focused with a helpful attitude.

Basic math and computer literacy.

Previous retail or vape industry experience preferred for 6 months, but not essential or level 3 or higher qualification

Job Type: Full-time

Pay: $24.50 – $25.00 per hour

Expected hours: 32 – 40 per week

Schedule:

8 hour shift

Work Location: In person