Retail Assistant Store Manager- Oshawa

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

Support Store Manager in training, coaching, and developing store associates

Foster effective communication across all team members

Lead by example in providing outstanding customer service

Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

Drive sales performance through team motivation and leadership

Execute operational procedures including opening/closing protocols

Manage inventory control and stockroom organization

Oversee accurate processing of shipments and merchandise flow

Monitor and maintain shrink prevention measures

Ensure store meets visual merchandising standards

Customer Experience

Create an engaging shopping environment

Resolve customer concerns professionally and efficiently

Maintain store appearance and cleanliness

Lead team in delivering personalized service

Administrative Duties

Support payroll management and scheduling

Maintain accurate financial records and reports

Ensure compliance with company policies and procedures

Assist with loss prevention initiatives

Required Qualifications:

2+ years retail management experience

Strong problem-solving and decision-making abilities

Excellent interpersonal and communication skills

Demonstrated leadership capabilities

Passion for retail and fashion

Ability to work in a fast-paced environment

Flexible availability including evenings, weekends, and holidays

Physical ability to perform tasks like standing, lifting, and moving merchandise

Embody company values and culture

Maintain professional appearance and attitude

Act as a brand ambassador both in-store and in the community

Stay current with fashion trends and product knowledge

Brand Representative

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator

Benchmark

Cash Variance Reporting

Weekly on Friday’s

Variance investigations

Any variance above $50.00

Zendesk ticket response

Within 48 hours

Sales reconciliations

Day 3 of EOM week

Monthly Turnover reporting

By 7th of each month

Balance Sheet reconciliations

Day 10 of EOM week