Retail Banking Operations Manager

Job Description:

The role of Retail Banking Operations Manager entails managing and scaling up the retail banking business for a designated branch, overseeing operations and resources in a cost-efficient and technology-effective manner.

Key Responsibilities

• Oversee day-to-day operations and administration of the Branch, ensuring strict compliance with bank policies and procedures.

• Responsible for branch operations and service delivery to customers in our rural network.

• Data entry of application forms, creation of customer IDs, accounts, etc.

• File/document checking including KYC checking, application forms, and loan document verification.

• Handling cash and clearing transactions.

• Maintain good audit ratings for the branch.

• Work towards delivering best-in-class service at the branch for external and internal customers.

• Collaborate with the operations team to strategize and drive the implementation of critical operational and regulatory practices for the branch.

Requirements

• Bachelor's degree in a relevant field such as Business Administration or Finance.

• 0-5 years of experience in banking or allied businesses.

Benefits

This role offers opportunities for career growth and professional development in a dynamic and innovative organization.