Job Description
At Silk Laundry, we are building something more considered than a traditional store environment.
This is a space where luxury service, community, and commercial performance are equally valued, and every client interaction is an opportunity to create something meaningful.
The Opportunity
Located in Paddington, one of Sydney’s most established and culturally relevant retail precincts, this role offers the opportunity to step into:
A beautifully designed, elevated retail environment
A globally recognised, fast-growing brand with strong momentum
An engaged and loyal client base, with meaningful opportunity to expand
A small, high-performing team where your impact is visible and valued
The role sits at the intersection of retail, brand, and community, suited to someone who enjoys both the commercial and human side of the business.
About The Role
This is not a traditional retail management position.
You will take ownership of the store as a business, balancing client relationships, team leadership, and commercial performance.
Drive sales through a strong focus on clienteling, service, and key retail metrics (ATV, conversion, units per sale)
Build a loyal, high-value client base and support ongoing client retention
Create a sense of energy and relevance within the local community
Lead events, partnerships, and in-store experiences
Set and uphold a standard of generous, thoughtful service
What You'll Bring
A commercial mindset, with confidence in delivering KPIs, achieving sales, and reaching results.
A natural ability to build genuine, long-term client relationships.
A sense of ownership: You take pride in what you build and how it performs.
Confidence working with premium, often affluent customers.
An interest in community, events, and creating meaningful in-store experiences.
Experience in premium, luxury, or client-led environments.
You may come from retail, wholesale, events, or business development, what matters most is your ability to connect, build, and deliver results.
What We Offer
Competitive salary + bonus structure
Quarterly clothing allowance + seasonal gifting
Opportunities for international travel and pop-ups
Access to brand events, collaborations, and experiences
A brand with global relevance and strong momentum
Real autonomy, the opportunity to shape your store, your team, and your client community
This role is well suited to someone who values quality of service, meaningful client relationships, and a results-driven approach to retail.
If this resonates, we would love to hear from you.
This is a space where luxury service, community, and commercial performance are equally valued, and every client interaction is an opportunity to create something meaningful.
The Opportunity
Located in Paddington, one of Sydney’s most established and culturally relevant retail precincts, this role offers the opportunity to step into:
A beautifully designed, elevated retail environment
A globally recognised, fast-growing brand with strong momentum
An engaged and loyal client base, with meaningful opportunity to expand
A small, high-performing team where your impact is visible and valued
The role sits at the intersection of retail, brand, and community, suited to someone who enjoys both the commercial and human side of the business.
About The Role
This is not a traditional retail management position.
You will take ownership of the store as a business, balancing client relationships, team leadership, and commercial performance.
Drive sales through a strong focus on clienteling, service, and key retail metrics (ATV, conversion, units per sale)
Build a loyal, high-value client base and support ongoing client retention
Create a sense of energy and relevance within the local community
Lead events, partnerships, and in-store experiences
Set and uphold a standard of generous, thoughtful service
What You'll Bring
A commercial mindset, with confidence in delivering KPIs, achieving sales, and reaching results.
A natural ability to build genuine, long-term client relationships.
A sense of ownership: You take pride in what you build and how it performs.
Confidence working with premium, often affluent customers.
An interest in community, events, and creating meaningful in-store experiences.
Experience in premium, luxury, or client-led environments.
You may come from retail, wholesale, events, or business development, what matters most is your ability to connect, build, and deliver results.
What We Offer
Competitive salary + bonus structure
Quarterly clothing allowance + seasonal gifting
Opportunities for international travel and pop-ups
Access to brand events, collaborations, and experiences
A brand with global relevance and strong momentum
Real autonomy, the opportunity to shape your store, your team, and your client community
This role is well suited to someone who values quality of service, meaningful client relationships, and a results-driven approach to retail.
If this resonates, we would love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Retail Business, Client & Community Manager position is now open for candidates interested in the Retail & Wholesale sector. This role in Paddington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
