Job Description
A new transformational adventure awaits you…
How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?
As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
Let’s create a brighter future together, let’s make a difference
It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.
As a Claims Administrator in our Retail Life business, you’ll play an important role in supporting customers and their families at some of life’s most challenging moments. Sitting within our claims team, this role ensures claims are handled smoothly, accurately, and with care—so customers receive timely support when they need it most.
You’ll be part of a collaborative, values-led team that embraces digital tools and smarter ways of working. Your contribution will help improve processes, strengthen governance, and deliver a consistent, high-quality claims experience that builds trust and confidence for our customers and partners.
You will also be responsible for the following:
Providing accurate and timely administrative support across the claims process.
Maintaining high-quality records, documentation, and case information.
Processing lump sum payments within agreed service levels to support timely customer outcomes.
Managing workflow, identifying delays, and escalating issues where needed.
Supporting internal and external stakeholders through clear and professional communication
Important to your success – let’s grow together
You’re someone who brings care, curiosity, and accountability to your work. You enjoy being part of a team, value doing things right the first time, and take pride in supporting others through thoughtful, reliable service.
In order to be successful, you will have the following:
Experience in a customer service or administrative role, ideally within financial services or insurance.
Strong attention to detail with the ability to manage information accurately.
The ability to prioritise tasks and manage competing deadlines.
Confidence using digital systems and adapting to new tools and processes.
A continuous improvement mindset and willingness to contribute ideas
Belong. Zurich is here to support you
There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
Take advantage of global mobility opportunities across more than 200 countries worldwide.
Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
We plant a tree for every new employee.
Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.
We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!
How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?
As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
Let’s create a brighter future together, let’s make a difference
It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.
As a Claims Administrator in our Retail Life business, you’ll play an important role in supporting customers and their families at some of life’s most challenging moments. Sitting within our claims team, this role ensures claims are handled smoothly, accurately, and with care—so customers receive timely support when they need it most.
You’ll be part of a collaborative, values-led team that embraces digital tools and smarter ways of working. Your contribution will help improve processes, strengthen governance, and deliver a consistent, high-quality claims experience that builds trust and confidence for our customers and partners.
You will also be responsible for the following:
Providing accurate and timely administrative support across the claims process.
Maintaining high-quality records, documentation, and case information.
Processing lump sum payments within agreed service levels to support timely customer outcomes.
Managing workflow, identifying delays, and escalating issues where needed.
Supporting internal and external stakeholders through clear and professional communication
Important to your success – let’s grow together
You’re someone who brings care, curiosity, and accountability to your work. You enjoy being part of a team, value doing things right the first time, and take pride in supporting others through thoughtful, reliable service.
In order to be successful, you will have the following:
Experience in a customer service or administrative role, ideally within financial services or insurance.
Strong attention to detail with the ability to manage information accurately.
The ability to prioritise tasks and manage competing deadlines.
Confidence using digital systems and adapting to new tools and processes.
A continuous improvement mindset and willingness to contribute ideas
Belong. Zurich is here to support you
There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
Take advantage of global mobility opportunities across more than 200 countries worldwide.
Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
We plant a tree for every new employee.
Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.
We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!
💡 Quick Summary
Seeking a career-building opportunity? The Retail Claims Administrator position is now open for candidates interested in the Back Office Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
