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Acton ACT
50 km
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jobs in Acton ACT
75+ jobs - since yesterday
Retail Customer Service Officer
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People also searched:
Employers: Post a Job
Australia Post logo
Australia Post logo
Australia Post
General information
Name
Retail Customer Service Officer
Site / Location
Queanbeyan Post Office
Ref #
1238XXXXXX
Entity
Australia Post
Opening Date
08-Apr-2026
Suburb
Queanbeyan
State
Australian Capital Territory
Work Type
Casual
Description & Requirements
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
About the role:
12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
Relief role covering Southside Canberra including Queanbeyan, Kingston, Manuka, Fyshwick, Woden, Mawson, Weston Creek and Tuggeranong
Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
Adult Pay Rate $35.01 increases to $37.42 after 3 months training + 12% Superannuation
You'll be
Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
See what a day in the life on the Retail Team at Australia Post looks like:
Start of main content
Job title, keywords or company
Acton ACT
50 km
Last 24 hours
filter
Pay
filter
Remote
Job Type
filter
Education level
filter
jobs in Acton ACT
75+ jobs - since yesterday
Retail Customer Service Officer
Australia Post
Queanbeyan NSW
On-the-job training
Visited 0 minutes ago
Retail Supervisor
Often responds within 5 days
Macpac
Majura ACT 2609
Parental leave
Parliamentary Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
E-learning courses provided
General Manager - Holt
RFBI
Canberra ACT 2600
Salary packaging
Visited 14 hours ago
GSSP Partner Business Manager (PBM)
SAP
Canberra ACT 2600
Referral program
Visited 16 hours ago
Sales Assistant - Part Time - Portmans - Canberra
The Just Group
Canberra ACT
Referral program
Employee discount
Employee assistance program
ACT - Area Manager
Uniting NSW.ACT
Canberra ACT
Visited 15 hours ago
View similar jobs with this employer
Casual Wait Staff
The Duxton
O'Connor ACT 2602
PSL6 - Archivist - Design Integrity and Special Collections
The Department of Parliamentary Services
Canberra ACT 2600
Gym membership
Onsite gym
Work from home
On-site parking
Hype Store Manager - Canberra
Hype DC
Canberra ACT
Health insurance
Gym membership
Employee assistance program
Opportunities for advancement
Research Fellow
Australian National University
Canberra ACT 2601
Parental leave
Annual leave
Visited 15 hours ago
AOD Service Manager
The Salvation Army
Fyshwick ACT
Parental leave
Annual leave
Employee assistance program
Salary packaging
Visited 13 hours ago
Wait Staff
Canberra Hawkers
Canberra ACT 2601
Emergency Department After Hours Social Worker - Health Professional Level 3 | Part-time Permanent
Canberra Health Services
Canberra ACT
Professional development assistance
Salary packaging
Team Members
Max Brenner
Belconnen ACT 2617
Employee discount
Uniform provided
Computational RNA Biology Research Officer
Australian National University
Canberra ACT 2601
Human Resources Business Partner
Northrop Grumman
Symonston ACT
Application Security Specialist
Brennan IT
Canberra ACT
Visited 15 hours ago
Experienced Analyst | External Audit | Canberra
Deloitte
Canberra ACT 2609
Visited 15 hours ago
Commercial Support EWIS
KBR
Canberra ACT
Parental leave
Insurance services
Salary packaging
Complimentary flu shots
Catering Assistant
Compass Group Australia
Canberra ACT 2601
Visited 13 hours ago
Technology Services Support Consultant
KPMG
Canberra ACT
Parental leave
Salary packaging
View similar jobs with this employer
Assistant Director, Regulatory Law
Australian Electoral Commission
Canberra ACT
Associate Director, Alumni & Community Engagement
Australian National University
Canberra ACT 2601
Marketing Manager
Scentre Group
Canberra ACT
Annual leave
On-site parking
Visited 15 hours ago
People also searched:
Employers: Post a Job
Australia Post logo
Australia Post logo
Australia Post
General information
Name
Retail Customer Service Officer
Site / Location
Queanbeyan Post Office
Ref #
1238XXXXXX
Entity
Australia Post
Opening Date
08-Apr-2026
Suburb
Queanbeyan
State
Australian Capital Territory
Work Type
Casual
Description & Requirements
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
About the role:
12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
Relief role covering Southside Canberra including Queanbeyan, Kingston, Manuka, Fyshwick, Woden, Mawson, Weston Creek and Tuggeranong
Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
Adult Pay Rate $35.01 increases to $37.42 after 3 months training + 12% Superannuation
You'll be
Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
See what a day in the life on the Retail Team at Australia Post looks like:
💡 Quick Summary
Seeking a career-building opportunity? The Retail Customer Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.