Job Description
Bank of America
Officer, Operations Team Lead, Trade Operations - GTMO
Bank of America • India • via LinkedIn
6 hours ago
Full–time
Apply on LinkedIn
Apply on Indeed
Apply on Glassdoor
Apply on Shine
Apply on Leadership Triangle Job Board
Apply on Triangle Region Job Board Job Board
Apply on Companies | Out For Undergrad Job Board
Apply on AmericanCareers.com
Job description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re d...
Report this listing
Axis Bank
Retail Operations: Axis Phone Banking Officer
Axis Bank • Mumbai, Maharashtra • via Glassdoor
15 hours ago
Full–time
Apply on Glassdoor
Apply directly on BeBee India Meet Opportunities
Apply on GetWork
Apply on MNC Jobs
Apply on Trabajo.org
Job description
Phone Banking Officer - Voice
INTERNAL USAGE:
No. of Vacancies:
Reports to:
Is a Team leader?
No
Team Size:
Grade:
Business:
Retail Operations
Department:
Axis Phone
Sub
• Department:
Axis Phone
Location:
Mumbai/Chennai
About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Key Responsibilities
Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Qualifications
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution
2- 5 years of relevant experience
Role Proficiencies:
For successful execution of the job, a candidate should possess the following:
Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,
Knowledge about the Banking industry will be an added advantage
Officer, Operations Team Lead, Trade Operations - GTMO
Bank of America • India • via LinkedIn
6 hours ago
Full–time
Apply on LinkedIn
Apply on Indeed
Apply on Glassdoor
Apply on Shine
Apply on Leadership Triangle Job Board
Apply on Triangle Region Job Board Job Board
Apply on Companies | Out For Undergrad Job Board
Apply on AmericanCareers.com
Job description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re d...
Report this listing
Axis Bank
Retail Operations: Axis Phone Banking Officer
Axis Bank • Mumbai, Maharashtra • via Glassdoor
15 hours ago
Full–time
Apply on Glassdoor
Apply directly on BeBee India Meet Opportunities
Apply on GetWork
Apply on MNC Jobs
Apply on Trabajo.org
Job description
Phone Banking Officer - Voice
INTERNAL USAGE:
No. of Vacancies:
Reports to:
Is a Team leader?
No
Team Size:
Grade:
Business:
Retail Operations
Department:
Axis Phone
Sub
• Department:
Axis Phone
Location:
Mumbai/Chennai
About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Key Responsibilities
Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Qualifications
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution
2- 5 years of relevant experience
Role Proficiencies:
For successful execution of the job, a candidate should possess the following:
Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,
Knowledge about the Banking industry will be an added advantage
💡 Quick Summary
Seeking a career-building opportunity? The Retail Operations| Axis Phone Banking Officer position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
