Job Description
Full job description
Retail Operations Coordinator | Kew
About Us
At Hanes Australasia, we’re home to some of Australia’s most loved brands – Bonds, Sheridan, Bras N Things and Berlei. Backed by a global network, we combine scale with a strong local identity, focused on delivering comfort, quality and innovation to our customers.
We’re driven by our purpose to create the fabric of a better life for people and planet, and we pride ourselves on a collaborative, high performing culture.
The Role
We’re looking for a highly organised and proactive Retail Operations Coordinator to support our national store network of 400+ locations.
Reporting to the Group Head of Retail Operations, this role is central to keeping our stores running smoothly, supporting systems, communications, reporting and supplier coordination across the business.
This is a fast paced, varied role where no two days are the same.
This is a fixed term position, ending in March 2027.
Key Responsibilities
Support day to day operations across the retail store network
Manage user access, onboarding and system updates (Retail Directions, World Manager)
Coordinate and maintain store communications and key data systems
Provide system support and troubleshoot operational issues for store teams
Process and manage high volume supplier and utility invoices
Liaise with suppliers and Accounts Payable to ensure timely payments
Prepare and maintain reporting across POS, retail controls and operations
Maintain store data, contact lists and operational documentation
Assist with process improvements, documentation and training materials
About You
You’re someone who thrives in a busy environment, loves solving problems and enjoys supporting teams on the ground.
You’ll bring:
Experience in administration or retail operations
Strong organisational skills with the ability to juggle multiple priorities
Excellent communication skills (written and verbal)
A proactive mindset with strong attention to detail
Confidence working with systems, data and reporting
Bonus if you have:
Retail experience or exposure to store environments
Experience with POS systems or operational platforms
Why Hanesbrands?
Up to 70% off staff discounts across Bonds, Berlei, Sheridan, Bras N Things and more
Summer Fun – enjoy every second Friday off during summer
Wellbeing perks including flu shots, skin checks, EAP, and fresh fruit delivered
Regular business updates and CEO led Q&A sessions
Collaborative culture with a genuine commitment to sustainability
Hybrid working and two well being days per year
CULTIVATING A DIVERSE AND INCLUSIVE WORKPLACE
We are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We motivate our employees to bring their true selves to work and support them to reach their full potential both personally and professionally.
We warmly encourage people of all genders, races, ages, abilities, and any other backgrounds or differences to apply to work with us. We are especially committed to creating an accessible and supportive environment for people with a disability, and we encourage you to apply.
For more information, please email us at [email protected]. For any non-accessibility-related enquiries, please contact [email protected].
If you're motivated and looking to step into a head office role from retail we’d love to hear from you! APPLY NOW
Retail Operations Coordinator | Kew
About Us
At Hanes Australasia, we’re home to some of Australia’s most loved brands – Bonds, Sheridan, Bras N Things and Berlei. Backed by a global network, we combine scale with a strong local identity, focused on delivering comfort, quality and innovation to our customers.
We’re driven by our purpose to create the fabric of a better life for people and planet, and we pride ourselves on a collaborative, high performing culture.
The Role
We’re looking for a highly organised and proactive Retail Operations Coordinator to support our national store network of 400+ locations.
Reporting to the Group Head of Retail Operations, this role is central to keeping our stores running smoothly, supporting systems, communications, reporting and supplier coordination across the business.
This is a fast paced, varied role where no two days are the same.
This is a fixed term position, ending in March 2027.
Key Responsibilities
Support day to day operations across the retail store network
Manage user access, onboarding and system updates (Retail Directions, World Manager)
Coordinate and maintain store communications and key data systems
Provide system support and troubleshoot operational issues for store teams
Process and manage high volume supplier and utility invoices
Liaise with suppliers and Accounts Payable to ensure timely payments
Prepare and maintain reporting across POS, retail controls and operations
Maintain store data, contact lists and operational documentation
Assist with process improvements, documentation and training materials
About You
You’re someone who thrives in a busy environment, loves solving problems and enjoys supporting teams on the ground.
You’ll bring:
Experience in administration or retail operations
Strong organisational skills with the ability to juggle multiple priorities
Excellent communication skills (written and verbal)
A proactive mindset with strong attention to detail
Confidence working with systems, data and reporting
Bonus if you have:
Retail experience or exposure to store environments
Experience with POS systems or operational platforms
Why Hanesbrands?
Up to 70% off staff discounts across Bonds, Berlei, Sheridan, Bras N Things and more
Summer Fun – enjoy every second Friday off during summer
Wellbeing perks including flu shots, skin checks, EAP, and fresh fruit delivered
Regular business updates and CEO led Q&A sessions
Collaborative culture with a genuine commitment to sustainability
Hybrid working and two well being days per year
CULTIVATING A DIVERSE AND INCLUSIVE WORKPLACE
We are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We motivate our employees to bring their true selves to work and support them to reach their full potential both personally and professionally.
We warmly encourage people of all genders, races, ages, abilities, and any other backgrounds or differences to apply to work with us. We are especially committed to creating an accessible and supportive environment for people with a disability, and we encourage you to apply.
For more information, please email us at [email protected]. For any non-accessibility-related enquiries, please contact [email protected].
If you're motivated and looking to step into a head office role from retail we’d love to hear from you! APPLY NOW
💡 Quick Summary
Seeking a career-building opportunity? The Retail Operations Coordinator position is now open for candidates interested in the Retail & Wholesale sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
