Retail Operations Director

This is an exciting opportunity to lead a retail store team. As a Store Manager, you will play a key role in driving sales growth and delivering exceptional customer experiences.

Key Responsibilities:

• Welcome and assist customers in a friendly and professional manner.

• Understand customer needs and provide suitable product recommendations.

• Achieve individual and store sales targets by fostering a positive work environment and encouraging teamwork.

• Ensure the store appearance is maintained to a high standard, including well-organized displays and efficient stock management.

• Handle customer queries, complaints, and returns efficiently, always seeking solutions that meet their needs.

• Process sales transactions accurately using point-of-sale systems.

• Maintain a clean and safe working environment on the shop floor, adhering to health and safety regulations.

• Monitor inventory levels and support stock-taking activities to optimize supply chain efficiency.

• Collaborate with colleagues to achieve shared goals and deliver outstanding results.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.

• 2–3 years of experience in a similar retail management role, preferably in fast-moving consumer goods (FMCG), lifestyle, apparel, or grocery sectors.

• Strong leadership, interpersonal, and communication skills, with a proven track record of motivating and developing teams.

• Achieving sales targets through effective people management, marketing, and operational strategies.

• Proficiency in Microsoft Office applications and familiarity with point-of-sale systems.