Job Description
Position Title : Retail Outlet Incharge
Department : Retail
Retail
Work Location : Retail Outlets
Retail Outlets
Grade :
Assistant Officer / Officer
Travel Required : Reporting to :
Reporting to : Administrative :
Administrative : Cluster Incharge
Cluster Incharge
Reported by :
Customer Care Assistant (CCA)
Helpers
Functional : Cluster Incharge
Cluster Incharge
Minimum Job Requirements
Educational Qualification :
Graduate
Experience :
2 - 5 yrs. of Retail outlet experience in footwear
Any additional requirement :
Purpose of the Position (Job Summary)
This position is responsible for the P&L of a Retail Outlet. He / She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints.
He / She provides direction and leadership to the outlet staff.
Key Roles and Responsibilities
Financial
• Responsible for achieving sales target
• Responsible for managing complete store operations including roll out of product promotion schemes
• Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
• Responsible for proper cost control (keeping a check on daily expenses at outlet)
Customer Oriented
• Address customer needs & advice on right products
• Ensuring settlement of warranty claim of the customers
• Attending to the dispatch related queries of the customers
People Oriented
• Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
• Ensuring staff reports on time and maintains grooming standards issues by the Company
• Ensure continuous learning & development of team through trainings, feedback, etc.
Internal Business Process
• Periodical checking of inventory in the outlet
• Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
• Handling all opening & day end processes of the store
• Responsible for proper display & hygiene at store.
• Responsible for generation of Daily sales report, cash report, monthly closing report etc.
• Ensuring roll out of company issued guidelines like VM etc.
• Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.
Competencies
Technical / Functional
Behavioral
• Selling skill
• Basic computer skills
• Analytical skills
• Product Knowledge
• Managerial ability
• Customer Focus
• Collaboration
• Result Orientation
• Adaptability
Key Result Areas
Quantitative
Qualitative
• Sales Achievement (Achievement against Targets.
• Growth Value (Growth Against Last Year Respective Month)
• Audit Report
• Liquidation
• Electrical Expense Control
• Improve Adherence to key sales process.
• Customer Service
Key Stakeholder Management
Internal
External
• Cluster Incharge, CCA, and Helpers
• Supply Chain
• Finance
• Sales (Area Sales Managers)
• Customers
Department : Retail
Retail
Work Location : Retail Outlets
Retail Outlets
Grade :
Assistant Officer / Officer
Travel Required : Reporting to :
Reporting to : Administrative :
Administrative : Cluster Incharge
Cluster Incharge
Reported by :
Customer Care Assistant (CCA)
Helpers
Functional : Cluster Incharge
Cluster Incharge
Minimum Job Requirements
Educational Qualification :
Graduate
Experience :
2 - 5 yrs. of Retail outlet experience in footwear
Any additional requirement :
Purpose of the Position (Job Summary)
This position is responsible for the P&L of a Retail Outlet. He / She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints.
He / She provides direction and leadership to the outlet staff.
Key Roles and Responsibilities
Financial
• Responsible for achieving sales target
• Responsible for managing complete store operations including roll out of product promotion schemes
• Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
• Responsible for proper cost control (keeping a check on daily expenses at outlet)
Customer Oriented
• Address customer needs & advice on right products
• Ensuring settlement of warranty claim of the customers
• Attending to the dispatch related queries of the customers
People Oriented
• Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
• Ensuring staff reports on time and maintains grooming standards issues by the Company
• Ensure continuous learning & development of team through trainings, feedback, etc.
Internal Business Process
• Periodical checking of inventory in the outlet
• Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
• Handling all opening & day end processes of the store
• Responsible for proper display & hygiene at store.
• Responsible for generation of Daily sales report, cash report, monthly closing report etc.
• Ensuring roll out of company issued guidelines like VM etc.
• Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.
Competencies
Technical / Functional
Behavioral
• Selling skill
• Basic computer skills
• Analytical skills
• Product Knowledge
• Managerial ability
• Customer Focus
• Collaboration
• Result Orientation
• Adaptability
Key Result Areas
Quantitative
Qualitative
• Sales Achievement (Achievement against Targets.
• Growth Value (Growth Against Last Year Respective Month)
• Audit Report
• Liquidation
• Electrical Expense Control
• Improve Adherence to key sales process.
• Customer Service
Key Stakeholder Management
Internal
External
• Cluster Incharge, CCA, and Helpers
• Supply Chain
• Finance
• Sales (Area Sales Managers)
• Customers
💡 Quick Summary
Seeking a career-building opportunity? The Retail Outlet Incharge position is now open for candidates interested in the Helper Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
