Job Description
Full job description
Townsville QLD, Australia
Part Time Role with Australia's Ultimate Tool Shop!
Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee.
Join a Growing Business and Make a Difference in the Exciting Tools Industry.
Total Tools Townsville is looking for a Full-Time Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.
This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.
What will you be doing?
Processing sales transactions
Providing advice and information on products
Supporting customer queries and offering solutions
Maintaining store displays and ensuring a well-presented store
Processing and maintaining customer orders
Does this sound like you?
Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
Has worked with, understands, and has a passion for tools
Enthusiastic, highly motivated, and a phenomenal teammate
Dedicated to providing exceptional customer service
Comfortable with technology – computer literacy is a must
Available for weekdays, weekends, and some public holiday work
Why work for us?
For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.
In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!
Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!
We also offer:
Competitive wages, with flexible rosters
Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
Commitment to ongoing job security, development, and growth
All that is left to do is to to join the Total Tools team!
Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.
Only applicants with valid working rights in Australia will be considered for this position.
‘#S-DNI’
Type: Sales / Customer Service
Category: Retail Team
Reference ID: LW000348
Date Posted: 06/02/2026
Townsville QLD, Australia
Part Time Role with Australia's Ultimate Tool Shop!
Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee.
Join a Growing Business and Make a Difference in the Exciting Tools Industry.
Total Tools Townsville is looking for a Full-Time Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.
This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.
What will you be doing?
Processing sales transactions
Providing advice and information on products
Supporting customer queries and offering solutions
Maintaining store displays and ensuring a well-presented store
Processing and maintaining customer orders
Does this sound like you?
Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
Has worked with, understands, and has a passion for tools
Enthusiastic, highly motivated, and a phenomenal teammate
Dedicated to providing exceptional customer service
Comfortable with technology – computer literacy is a must
Available for weekdays, weekends, and some public holiday work
Why work for us?
For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.
In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!
Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!
We also offer:
Competitive wages, with flexible rosters
Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
Commitment to ongoing job security, development, and growth
All that is left to do is to to join the Total Tools team!
Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.
Only applicants with valid working rights in Australia will be considered for this position.
‘#S-DNI’
Type: Sales / Customer Service
Category: Retail Team
Reference ID: LW000348
Date Posted: 06/02/2026
💡 Quick Summary
Seeking a career-building opportunity? The Retail Sales Assistant position is now open for candidates interested in the Retail & Wholesale sector. This role in Townsville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.