Job Description
About Us
Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful.
We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent.
With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey.
We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2026 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2026 by Great Placeto Work Institute, India.
Position Summary
Store Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. He/she should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, He/she should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Store Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Maintain outstanding store condition and visual merchandising standards
Maintain a fully stocked store
Ascertain customers needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Actively involved in the receiving of new shipments and checking inventory
Keep up to date with product information
Accurately describe product features and benefits
Follow all companies’ policies and procedures
Minimum Qualifications, Skills and Competencies
Proven working experience in retail sales
Basic understanding of sales principles and customer service practices
Excellent Communication Skills
Customer service focused
Animal Lover Preferred
What Heads Up For Tails Can Offer You:
Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2026. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.
Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful.
We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent.
With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey.
We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2026 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2026 by Great Placeto Work Institute, India.
Position Summary
Store Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. He/she should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, He/she should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Store Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Maintain outstanding store condition and visual merchandising standards
Maintain a fully stocked store
Ascertain customers needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Actively involved in the receiving of new shipments and checking inventory
Keep up to date with product information
Accurately describe product features and benefits
Follow all companies’ policies and procedures
Minimum Qualifications, Skills and Competencies
Proven working experience in retail sales
Basic understanding of sales principles and customer service practices
Excellent Communication Skills
Customer service focused
Animal Lover Preferred
What Heads Up For Tails Can Offer You:
Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2026. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.
💡 Quick Summary
Seeking a career-building opportunity? The Retail Sales Associateq position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
