Job Description: Retail Sales Consultant

Purpose:

As the face of Floor & Decor, Sales Associates play a vital role in establishing and maintaining the company's reputation for excellent customer service.

The organization is currently seeking candidates for full-time as well as part-time positions.

The characteristics we seek in potential employees are highly valued as they have the potential to transform the organization. We are hunting for qualities that will enable individuals to make a significant contribution to our company:
• Friendly and enthusiastic
• Entrepreneurial and hard-working
• Honest and accountable
• Skilled at effectively communicating and actively listening

Essential Job Functions:
• Engage with patrons, question them about their undertakings, recommend articles, and motivate eagerness for purchases.
• Provide a customer service experience that surpasses all expectations.
• The obligation of maintaining the designated sections’ inventory levels, tidiness, and safety is crucial to ensure optimal customer satisfaction.
• Join forces with management and coworkers to secure sales objectives.
• Use the POS system to process payments from customers.
• Abide by the policies and procedures established for managing customer refunds and exchanges.
• Observe the established methods for receiving payments by cash, checks, or credit cards.
• Prepare price tags and sales signage, maintain product stock, label and exhibit goods.
• Comply with the foundational ideals that govern the company's behavior.
• Convey and establish compliance with organizational safety guidelines.
• Manage incoming calls based on the company's telephone guidelines.
• Be of service in other store departments as the need arises.
• Succeed in a swift environment while ensuring accuracy.

Minimum Eligibility Requirements:
• Only persons who have exceeded 18 years of age are permitted.
• The ability to accurately perform basic mathematical operations is a necessary skill in everyday life.
• Past involvement in addressing customer needs.
• Having the ability to juggle multiple tasks simultaneously and thrive in high-pressure environments.
• Certain job positions may mandate forklift certification from F&D as a prerequisite.
• Legally, heavy equipment certification can only be awarded after applicants pass a mandatory drug test in certain states.

Physical/Sensory Requirements:
• Lifting, carrying, pushing, pulling or moving objects requires the force of 30 to 60 pounds occasionally or 20 to 30 pounds frequently.
• The use of hands and fingers to feel or manipulate objects is common.
• Activities that require constant movement including standing, walking, reaching, balancing, and climbing.

At Floor & Decor, diversity, fairness, and inclusivity are core values. The company recognizes and respects differences among its employees and those seeking employment and ensures that all receive an unbiased chance to succeed.

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