Chennai, Coimbatore, Madurai, Tiruchirappalli

Major Responsibilities

The role will have the following key responsibilities:

1. Commitment to Customer Satisfaction

 Always putting the customer’s needs first

 Greeting customers immediately when they enter store. Shows urgency in providing service to

customers and satisfying their needs

 Exploring the underlying reasons for recurring customer problems and also going the extra mile

to find the solutions

 Dealing with customer service issues such as queries and complaints

 Striving to have long lasting and fruitful relationships with each of our customers

2. Providing Consultative Selling Services to the Customers

 Responsible for converting the prospective customers into actual customers

 Engage the customer for fact finding, pursuing the Need VS Purchase, and deliver the

recommended solution

 Identifies situations involving un satisfied customers and acts quickly for resolution

3. Inventory Management

 Identifying if the merchandise is available at our store

 Approaching customers and keeping the store neatly stacked to avoid shrinkage

 Having the basic understanding of the POS system to ensure transactions are properly and

effectively processed

 Working very closely with various departments in the organization till the product reaches the

customer

4. Security & Hygiene

 Ensuring the store and the inventory is neat and clean at all times

 Maintaining the necessary safety measures in ensuring the safety of the store and customers

 Employees at store level, engaging in the customer experience need to be properly groomed

and presentable to the customer. Uniforms need to be neat and clean and pressed

Experience
0 - 6 Years

Salary
1 Lac 75 Thousand To 2 Lac 50 Thousand P.A.

Industry
Sales & Marketing / Business Development / Telecaller

Qualification
Diploma, Advanced/Higher Diploma

Key Skills
sales retail sales inside sales customer service customer handling consultative selling services