Retail sales officers

Job Description

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction.

Job Requirements

Education - Graduate

Relevant Experience - Fresher or 2-3 years experienced

Knowledge

• Sales/ retail experience

Process Contribution

1. Receive and engage with the customer to understand the customer’s requirement

2. Introduce the various product offering to the customers and facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

Performance Measure

Increase in customer satisfaction score

Increase in revenue

Process Contribution

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the appropriate counter

5. Transfer the stock to the locker at the close of the day

Performance Measure

Adherence to policies

Process Contribution

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings