Retail Sales Specialist

Purpose:

The Sales Associates at Floor & Decor are essential to the company's success as they provide excellent customer service to customers seeking products for their projects.

There are openings for both full-time and part-time positions.

Attributes we seek:
• Friendly and enthusiastic
• Entrepreneurial and hard-working
• Honest and accountable
• Strong abilities to communicate and actively listen

Essential Job Functions:
• Connect with clients, ask about their plans, suggest merchandise, and generate enthusiasm for transactions.
• Deliver unparalleled customer service by exceeding customer expectations.
• Ensure that the assigned sections are well-stocked, kept hygienic, and secure for customers to browse.
• Work in partnership with managers and colleagues to meet sales goals.
• Utilize the point-of-sale (POS) system to complete customer transactions.
• Adhere to established protocols when processing customer returns and exchanges.
• Stick to the established protocols for accepting payment through cash, checks, and credit cards.
• Generate labels and promotional displays, manage inventory, label and present merchandise.
• Follow the fundamental principles that define the company's ethos.
• Exhibit and guarantee adherence to organizational safety procedures.
• Adhere to the company's protocol while answering and handling phone calls.
• Provide additional support in various store departments as required.
• Excel in a fast-moving setting while maintaining precision.

Minimum Eligibility Requirements:
• Only individuals who have reached the age of 18 or above are eligible.
• Mastery of fundamental mathematical concepts is a critical requirement for students in all academic disciplines.
• Experience in serving customers previously.
• Being capable of handling multiple tasks simultaneously and excelling under stressful situations.
• Forklift certification via F&D may be a requirement for certain job positions.
• In some states, heavy equipment certification mandates a drug test clearance according to the law.

Physical/Sensory Requirements:
• The capacity to apply a force ranging from 30 to 60 pounds occasionally or 20 to 30 pounds frequently is necessary for lifting, carrying, pushing, pulling or moving objects.
• Regularly utilize hands and fingers to touch or manipulate items.
• Consistent engagement in activities that involve extended periods of standing, walking, using hand and arm movements for reaching, climbing, and balancing.

The company, Floor & Decor, affirms its dedication to providing an equal chance for all its employees and potential hires. Discrimination based on race, religion, sex, gender identity, among other factors protected by law, is strictly prohibited.

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