Retail Salesperson | ARASU TVS | | Tamil Nadu

Retail SalespersonARASU TVSChennai, Tamil Nadu₹10,000 - ₹18,000 a monthResponded to 75% or more applications in the past 30 days, typically within 4 days.Job detailsSalary₹10,000 - ₹18,000 a monthJob TypeFull-timeQualificationsRetail sales: 1 year (Required)Day Shift (Preferred)English (Preferred)Full Job DescriptionJob ObjectiveTo sell TVS Motor vehicles as well as optional accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. He meets sales targets with high customer service standards.Field of WorkReception of customers Proper greeting of customer in showroom or field areas and offer refreshments. Introduction of self, offer business card. Assist customer when the requested salesperson is not immediately available. Offer guidance to other products and services when requested.Analysis of needs and requirements Ask the correct questions and observe customer to understand the customer needs. Check, discuss and clarify needs by using questioning techniques (open, target and close questions). Capture prospect details in DMS. Based on demand/ needs analysis, recommend suitable product. Provide estimation of product sales process (lead time for vehicle delivery, finance process, etc). Able to relate features to advantages and benefits for customers. Provide proof of the benefits (e.g. test drive, customer testimonials, etc.) Static demonstration of the vehicle. Perform dynamic demonstration/ test drive (SOW) with planned route and professionalism. Discuss experiences with customer after static or/and dynamic demonstration.Presentation of Offers & Schemes Present offer of the right match to customers’ needs. Present other packages as applicable (accessories packages etc.) Discuss and clarify terms and conditions of offer (especially promotional offers if any) Handle objections by offering the right customer benefits and not focusing on price. Negotiate effectively based on need. If the salesperson has no solution, communicate with the immediate manager (Team leader/ Sales Manager)Closure of sale Prepare all necessary documents related to sale of vehicle. Explain sales terms & conditions, record details properly and review with customer. Obtain confirmation as required.Delivery of new vehicle Inform all internal parties of scheduled delivery. Preparation of vehicle delivery documentation.HR Policy Reference Manual6 |