Job Overview: We are seeking dedicated and customer-oriented individuals to join our retail team as

Store Staff. As a Store Staff member, you will play a vital role in providing exceptional customer

service, ensuring the store is well-maintained, and contributing to the overall success of our

business.

Roles and Responsibilities:

Customer Service: Greet customers in a friendly and professional manner, assist with their

inquiries, and provide knowledgeable product information. Ensure that customers have a

positive shopping experience by offering prompt and efficient service.

Sales and Merchandising: Assist customers in finding products, offer recommendations, and

upsell additional items. Maintain a clean and organized store layout, including properly

arranging and displaying merchandise. Restock shelves and ensure adequate inventory.

Cash Handling: Process customer transactions accurately, including cash, credit/debit card

payments, and digital transactions. Maintain cash registers and reconcile cash drawers at the

end of each shift, following all cash handling procedures.

Store Operations: Perform opening and closing procedures, including ensuring the store is

clean, tidy, and well-stocked. Monitor and report any maintenance or safety issues. Follow

company procedures regarding store operations and security. Process returns and exchanges.

Team Collaboration: Work collaboratively with fellow store staff to achieve store goals and

targets. Communicate with team members and managers, sharing information, insights, and

feedback. Support and assist colleagues as needed.

Product Knowledge: Stay updated on product features, pricing, and promotions to provide

accurate information to customers. Educate yourself about new products and trends.

Compliance: Adhere to all legal and ethical standards, including following health and safety

regulations. Ensure compliance with company policies.

Perform other duties as assigned.

Requirements

Required Skills / Abilities: Extensive knowledge of the merchandise sold.

Customer Service Skills: Excellent interpersonal and communication skills with the ability to

engage and assist customers effectively. Ability to anticipate customers needs.

Team Player: Ability to work well as part of a team, supporting and collaborating with

colleagues. Flexibility to work in a dynamic environment and adapt to changing priorities.

Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate

cash handling, proper product placement, and a clean store environment. Ability to operate

or to quickly learn the stores point-of-sale system.

Availability: Willingness to work flexible schedules, including evenings, weekends, and

holidays, as per the stores