Job Description
Company Information:
A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes.
We are there to help our customers discover the joy of creating and build spaces that mirror who they are.
The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams; our work is always new, challenging and up-to-the-minute.
About the role
You will be responsible for the training delivery for the regional office at Urban Ladder for Retail teams.
Role will include:
• To implement learning & development strategies across various levels of the team including Design Consultant, Sr Design Consultant, Assistant Store Manager and Store Manager.
• Needs to handle the induction program, refresher training and any other training in the scope of the Retail domain.
• Work closely with the Head of Training at HO to design and deliver training programs in the regions around product, process and best in class customer service.
• Anchor sessions to align people to UL's value system, fostering culture of performance and customer centricity.
• Partner with HR at the HO to carry out activities on engagement and HR Operations.
• Prioritizing learning & development strategies to ensure alignment with short and long-term business objectives.
Desired Skills and Functional Experience:
• Experience in Learning & Development; designing programs, delivering trainings and measuring the training effectiveness in a professional / classroom setting.
• Great attention to detail whilst being able to take a strategic view to delivering value.
• Strong coaching style, Good team player.
• Excellent verbal and written communication skills.
• Creative approach to design and delivery of training programs along with problem-solving.
• Demonstrates a strong passion for learning and keeping up-to-date with the latest industry practices in L&D.
• Excellent ability to multi-task and work well under pressure.
• Proven ability in design and delivery of a range of management and skills training.
• Proven ability in managing multiple projects with multiple stakeholders.
• Experience in building a strategic learning and development plan that aligns to business objectives using a variety of information sources.
• Proficient in Microsoft Office.
• Role involves traveling of up to 10%, including overnight
A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes.
We are there to help our customers discover the joy of creating and build spaces that mirror who they are.
The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams; our work is always new, challenging and up-to-the-minute.
About the role
You will be responsible for the training delivery for the regional office at Urban Ladder for Retail teams.
Role will include:
• To implement learning & development strategies across various levels of the team including Design Consultant, Sr Design Consultant, Assistant Store Manager and Store Manager.
• Needs to handle the induction program, refresher training and any other training in the scope of the Retail domain.
• Work closely with the Head of Training at HO to design and deliver training programs in the regions around product, process and best in class customer service.
• Anchor sessions to align people to UL's value system, fostering culture of performance and customer centricity.
• Partner with HR at the HO to carry out activities on engagement and HR Operations.
• Prioritizing learning & development strategies to ensure alignment with short and long-term business objectives.
Desired Skills and Functional Experience:
• Experience in Learning & Development; designing programs, delivering trainings and measuring the training effectiveness in a professional / classroom setting.
• Great attention to detail whilst being able to take a strategic view to delivering value.
• Strong coaching style, Good team player.
• Excellent verbal and written communication skills.
• Creative approach to design and delivery of training programs along with problem-solving.
• Demonstrates a strong passion for learning and keeping up-to-date with the latest industry practices in L&D.
• Excellent ability to multi-task and work well under pressure.
• Proven ability in design and delivery of a range of management and skills training.
• Proven ability in managing multiple projects with multiple stakeholders.
• Experience in building a strategic learning and development plan that aligns to business objectives using a variety of information sources.
• Proficient in Microsoft Office.
• Role involves traveling of up to 10%, including overnight
💡 Quick Summary
Seeking a career-building opportunity? The Retail Trainer position is now open for candidates interested in the Counter Sales Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
