Retail Transaction Services|Central Liabilities Hub|Team

About Retail Transaction Services:

The Central Liability Hub team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure, scheme change, address change, DD cancellation/reissuance, salary processing, etc.

The unit carries out operations through two locations viz Mumbai and Hyderabad About the Role:

The Central Liabilities Hub team is responsible for processing of customer request received from branches, alternate channel and different support units.

They are also responsible for carrying out scrutiny of documents/customer request, capturing of key customer details in various systems of the Bank and authorization of customer details in various systems of the Bank.

The team is expected to keep themselves updated with regulatory guidelines and compliance policy of the Bank Key Responsibilities:

Responsible for processing of customer request within TAT. Ensure error free processing of customer requests Co-ordination and follow-up with stake-holders for adherence to TAT Ensure 100% productivity on the activities assigned on daily basis Identification of process gaps & improvement of processes via ideations Qualifications: Optimal qualification for success on the job is: Graduate/ MBA preferred from a recognized institute Additional Certificate course related to Banking sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following: Knowledge of Retail loan products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines