Job Description
Job description
This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.
What you will be doing:
Under general direction of the Policy Program Coordinator 2, this position is responsible for receiving, researching, and preparing case documents for our complex AlaskaCare health plan member appeals. This position would also be responsible for drafting thoughtful recommendations and correspondence to our members following a decision by the Plan Administrator. This position is integral to ensuring the health appeal review, consideration, and decision process is clear, consistent, and responsive to members. This also includes serving as the main point of contact for members with inquiries related to their health appeals or the health appeal process.
Our organization, mission, and culture:
The Health Team within the Division of Retirement and Benefits is focused on administering the AlaskaCare Employee and Retiree Health Plans and ensuring benefit stability for the plan's approximately +0,000 covered lives. The team is committed to providing sustainable and valuable benefits to members and ensuring that the Division and all vendor partners provide high quality, best-in-class service to beneficiaries.
The benefits of joining our team:
The Health Team offers a focused, supportive, highly collaborative culture that provides opportunities to learn about retirement and benefits and serve the public in a directly meaningful way. We value and welcome the contributions of each member of our diverse team and consistently benefit from each other's perspectives and experience. The team highly values a healthy work/life balance and works to ensure that team members have access to needed resources.
The working environment you can expect:
This position is located in Juneau at the State Office Building on the 6th floor. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday. This position is expected to largely work independently, but also collaborate with other team members and vendor partners via in-person, telephonic, and/or electronic means on a daily basis. A hybrid telework option may be available in the future.
Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:
• Confidentiality: Experience working with or maintaining protected health benefit information or PHI.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
Minimum Qualifications
One year of experience as a Retirement and Benefits Specialist 1 with the State of Alaska or the equivalent elsewhere.
OR
Two years of experience as a Human Resource Consultant 1, PFD Specialist 1, Administrative Officer 1, Budget Analyst 2, Training Specialist 1, Accounting Technician 3, Accountant 2, Payroll Specialist 1, Paralegal 2, Consumer Service Specialist (Insurance), Insurance Specialist 1, or Payroll Services Supervisor with the State of Alaska or the equivalent elsewhere.
Substitution:
Graduate education in public administration, business administration, finance, accounting, human resource management, employee benefits, insurance, risk management, and/or law may substitute for up to two years of the broad professional experience (2 semester/3 quarter hours equal one month).
Additional Required Information
At time of interview, please provide the following:
• List of three (3) professional references, including current daytime phone numbers.
• Copies of your two (2) most recent performance evaluations.
• College transcripts (if using education to meet the minimum qualifications).
Please read the below information carefully. This applies to your application submission.
COVER LETTER
A cover letter is required for this position. The cover letter should be a professionally formatted cover letter that highlights your knowledge, skills, abilities, and experience as they pertain to the strengths listed in the "who we are looking for" section above. Your cover letter will serve as a writing sample, and with the applicant package, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (+0) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-80XXXXXX or (+07) 465-40+5 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8+73 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK ++811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-80XXXXXX (toll free) or (+07) 465-40+5 if you are located in the Juneau area. Requests for information may also be emailed to: [email protected].
For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position, please contact the hiring manager:
Elizabeth Hawkins, Program Coordinator 2
Phone: (+07) 465-5721
Fax: (+07) 465-3086
[email protected]
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman's Union
• Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
• Group-based insurance premiums for
• Term life (employee, spouse or qualified same *** partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits
• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year
This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.
What you will be doing:
Under general direction of the Policy Program Coordinator 2, this position is responsible for receiving, researching, and preparing case documents for our complex AlaskaCare health plan member appeals. This position would also be responsible for drafting thoughtful recommendations and correspondence to our members following a decision by the Plan Administrator. This position is integral to ensuring the health appeal review, consideration, and decision process is clear, consistent, and responsive to members. This also includes serving as the main point of contact for members with inquiries related to their health appeals or the health appeal process.
Our organization, mission, and culture:
The Health Team within the Division of Retirement and Benefits is focused on administering the AlaskaCare Employee and Retiree Health Plans and ensuring benefit stability for the plan's approximately +0,000 covered lives. The team is committed to providing sustainable and valuable benefits to members and ensuring that the Division and all vendor partners provide high quality, best-in-class service to beneficiaries.
The benefits of joining our team:
The Health Team offers a focused, supportive, highly collaborative culture that provides opportunities to learn about retirement and benefits and serve the public in a directly meaningful way. We value and welcome the contributions of each member of our diverse team and consistently benefit from each other's perspectives and experience. The team highly values a healthy work/life balance and works to ensure that team members have access to needed resources.
The working environment you can expect:
This position is located in Juneau at the State Office Building on the 6th floor. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday. This position is expected to largely work independently, but also collaborate with other team members and vendor partners via in-person, telephonic, and/or electronic means on a daily basis. A hybrid telework option may be available in the future.
Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:
• Confidentiality: Experience working with or maintaining protected health benefit information or PHI.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
Minimum Qualifications
One year of experience as a Retirement and Benefits Specialist 1 with the State of Alaska or the equivalent elsewhere.
OR
Two years of experience as a Human Resource Consultant 1, PFD Specialist 1, Administrative Officer 1, Budget Analyst 2, Training Specialist 1, Accounting Technician 3, Accountant 2, Payroll Specialist 1, Paralegal 2, Consumer Service Specialist (Insurance), Insurance Specialist 1, or Payroll Services Supervisor with the State of Alaska or the equivalent elsewhere.
Substitution:
Graduate education in public administration, business administration, finance, accounting, human resource management, employee benefits, insurance, risk management, and/or law may substitute for up to two years of the broad professional experience (2 semester/3 quarter hours equal one month).
Additional Required Information
At time of interview, please provide the following:
• List of three (3) professional references, including current daytime phone numbers.
• Copies of your two (2) most recent performance evaluations.
• College transcripts (if using education to meet the minimum qualifications).
Please read the below information carefully. This applies to your application submission.
COVER LETTER
A cover letter is required for this position. The cover letter should be a professionally formatted cover letter that highlights your knowledge, skills, abilities, and experience as they pertain to the strengths listed in the "who we are looking for" section above. Your cover letter will serve as a writing sample, and with the applicant package, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (+0) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-80XXXXXX or (+07) 465-40+5 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8+73 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK ++811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-80XXXXXX (toll free) or (+07) 465-40+5 if you are located in the Juneau area. Requests for information may also be emailed to: [email protected].
For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position, please contact the hiring manager:
Elizabeth Hawkins, Program Coordinator 2
Phone: (+07) 465-5721
Fax: (+07) 465-3086
[email protected]
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman's Union
• Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
• Group-based insurance premiums for
• Term life (employee, spouse or qualified same *** partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits
• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year
💡 Quick Summary
Seeking a career-building opportunity? The Retirement and Benefits Specialist 2 position is now open for candidates interested in the Helper Jobs sector. This role in Juneau offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
