Job Description
Key Responsibilities
• Funnel Management & Leakage Prevention
• Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage—from first contact to admission
• Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps
• Develop and implement strategies to optimize conversion rates and maximize patient engagement
• Customer Experience Enhancement
• Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey
• Monitor feedback, identify pain points, and create action plans for continuous improvement
• Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership
• Admission Process & Insurance Empanelments
• Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored
• Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay
• Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support
Data Analysis & Reporting
• Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons
• Regularly share actionable insights with senior management and work with them to set and track improvement targets
• Collaboration & Training
• Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards
• Support the training of frontline staff to uphold best practices in patient engagement and admissions
### Requirements
• Bachelor's or Master's degree in Business Administration, Healthcare Management, or related field
• 8-10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector
• Proven track record of improving sales funnel conversions and patient satisfaction
• Strong analytical skills; experience with CRM/sales analytics tools preferred
• Excellent communication, stakeholder management, and organizational abilities
• Knowledge of hospital admission processes and insurance empanelment is a big plus
• Empathetic approach with a passion for improving healthcare delivery
What We Offer
• A mission-driven culture focused on transforming cancer care in India
• Opportunity to create real impact in patient lives
• Competitive salary and benefits
• Growth and learning opportunities
• Funnel Management & Leakage Prevention
• Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage—from first contact to admission
• Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps
• Develop and implement strategies to optimize conversion rates and maximize patient engagement
• Customer Experience Enhancement
• Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey
• Monitor feedback, identify pain points, and create action plans for continuous improvement
• Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership
• Admission Process & Insurance Empanelments
• Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored
• Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay
• Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support
Data Analysis & Reporting
• Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons
• Regularly share actionable insights with senior management and work with them to set and track improvement targets
• Collaboration & Training
• Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards
• Support the training of frontline staff to uphold best practices in patient engagement and admissions
### Requirements
• Bachelor's or Master's degree in Business Administration, Healthcare Management, or related field
• 8-10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector
• Proven track record of improving sales funnel conversions and patient satisfaction
• Strong analytical skills; experience with CRM/sales analytics tools preferred
• Excellent communication, stakeholder management, and organizational abilities
• Knowledge of hospital admission processes and insurance empanelment is a big plus
• Empathetic approach with a passion for improving healthcare delivery
What We Offer
• A mission-driven culture focused on transforming cancer care in India
• Opportunity to create real impact in patient lives
• Competitive salary and benefits
• Growth and learning opportunities
💡 Quick Summary
Seeking a career-building opportunity? The Revenue Operations Manager position is now open for candidates interested in the Health Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
