Job Description
Job Title: Associate – Production Support
Location: Pune, India
Position Description The Associate Engineer role is essential to ensure production platform stability for the Bank. To accomplish Production Stability objective, the Associate Engineer ensures expeditious and appropriate resolution of issues and proactively address potential ones. The role requires engagement with wide cross section of teams required to drive to resolution. The Associate Engineer builds robust and reliable Production Monitoring solutions and effectively automate any recurring manual activities. Position Specific Responsibilities and Accountabilities SL2 Technical Support The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications primarily in the Risk domain. Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using refining Geneos monitoring to proactively maintain stability. Work in follow the sun-model support providing coverage for APAC/EMEA timezones, during holidays as well as weekends on a rota-basis Relationship Management There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank. Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations. Incident Management Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users management are always kept informed. On-call support will be required on a rota basis both during the week and at weekends Change Management Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed. Ensuring that runbooks and information critical to successful
Location: Pune, India
Position Description The Associate Engineer role is essential to ensure production platform stability for the Bank. To accomplish Production Stability objective, the Associate Engineer ensures expeditious and appropriate resolution of issues and proactively address potential ones. The role requires engagement with wide cross section of teams required to drive to resolution. The Associate Engineer builds robust and reliable Production Monitoring solutions and effectively automate any recurring manual activities. Position Specific Responsibilities and Accountabilities SL2 Technical Support The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications primarily in the Risk domain. Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using refining Geneos monitoring to proactively maintain stability. Work in follow the sun-model support providing coverage for APAC/EMEA timezones, during holidays as well as weekends on a rota-basis Relationship Management There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank. Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations. Incident Management Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users management are always kept informed. On-call support will be required on a rota basis both during the week and at weekends Change Management Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed. Ensuring that runbooks and information critical to successful
💡 Quick Summary
Seeking a career-building opportunity? The RFT Production Support Finance position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
