About Retail Lending:The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bankAbout the Role:Sales Managers (SM) are a part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfactionKey Responsibilities Ensure achievement of the Topline Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other productsConduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos & events, various activities etcResponsible for launching new products in marketEnsure key customer satisfaction through customer service of the highest qualityHandle all end to end activities related to the product i.e. from Login to DisbursementLiaise with various departments within the system (Credit/Operations etc) to ensure smooth process flowsResponsible for acquisition of channel partners for sourcing products - Connectors, DSAs etcImprove relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clientsPrevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features & processesConduct training for Sales executives and Direct Selling Agents (DSA) on selling/productCreate a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications:Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies:For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local languageExcellent lead generation and conversion skillAbility to handle pressure and meet deadlinesHigh sales orientation to meet the sales targets consistentlyAbility to manage complex client situationsAbility to coach and mentor othersAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environment