Job Description
ssential Services : Role & Location fungibility
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
About the role
As a Relationship Manager - Phone Banking, you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.
To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank.
Key Responsibilities
Query Resolution: Handling and resolving customer complaints over the phone channel.
Customised Solution Offering: Providing customers with relevant products and services to help meet their needs.
Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
Adherence to compliance: Be compliant with information security norms and quality process norms.
Qualifications & Skills
Educational Qualification: MBA, Engineers & Graduates with relevant work experience in the area of relationship management across industries.
Communication skills: Good oral and written communication skills.
Customer service: Delivering impeccable customer service in all engagements.
Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
Be Proactive: Ability to address customer concerns by providing a viable solution.
About the Business group
ICICI Bank Phone Banking Services Group helps customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design the service architecture to enable the customer journey and relay customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio.
See how you compare to others who clicked apply
Candidates who clicked apply
64 total
64 in the past day
Candidate seniority level
44% Senior level candidates
25% Entry level candidates
14% Manager level candidates
3% VP level candidates
Candidate education level
51% have a Bachelor's Degree (Similar to you)
29% have a Master of Business Administration
20% have a Master's Degree
Exclusive Job Seeker Insights about ICICI Bank
Powered by Bing
Company focus areas
Prudent and responsible growth: ICICI Bank focuses on growing in a prudent and responsible manner, ensuring compliance and fostering a strong risk culture.
Customer-centric innovation: The bank aims to simplify banking for its customers and deliver innovative banking solutions, maintaining its reputation as a customer-centric institution.
…show more
Sources: iide.co +1 more
Hiring & headcount
Significant growth in Finance: The 'Finance' department has seen a 6% increase in employee count, indicating a strong focus on financial operations and potential opportunities for financial services and products. Expansion in Accounting: The 'Accounting' department has experienced an 8% increase in headcount, suggesting a growing need for accounting services and tools. Increase in Engineering: The 'Engineering' department has shown a 13% increase in employee count, highlighting a focus on technological development and innovation. Growth in Administrative and Arts and Design: Both 'Administrative' and 'Arts and Design' departments have seen a 10% increase in headcount, indicating potential opportunities for administrative support services and creative solutions.
…
show more
The latest hiring trend
178,214
Total employees
10%
Company-wide
2 year growth
10% increase
8%
Sales
2 year growth
8% increase
Chart
Chart with 25 data points.
The chart has 1 X axis displaying Time. Range: 2023-12-13 17:30:00 to 2026-05-07 17:30:00.
The chart has 1 Y axis displaying values. Range: 0 to 200000.
End of interactive chart.
Median employee tenure ‧
4.1 years
ICICI Bank hires candidates from some of these companies and schools
ICICI Bank hired 839 people from University of Rajasthan. See all
Competitors
ICICI Bank operates in a highly competitive landscape that includes both traditional banking rivals and emerging fintech challengers. The bank emphasizes a digital-first distribution model and has a diversified loan book focusing on retail, corporate, and SME segments. Key competitors include HDFC Bank, Yes Bank, and Kotak Mahindra Bank, which also offer comprehensive banking services and are strong in digital banking and customer service.
…
show more
Sources: businessmodelcanvastemplate.com +3 more
Show more Premium insights
About the company
ICICI Bank company logo
ICICI Bank
3,877,213 followers
Following
Banking 10,001+ employees 178,214 on LinkedIn
ICICI Bank is one of India’s leading private sector banks, offering a wide range of banking products and services to corporate, Small and Medium Enterprises (SME) and individual customers across the country. The Bank offers multi-channel touch points including branches, ATMs, mobile banking, internet banking, and phone banking.
The Bank has a network of 7,246 branches and 10,610 ATMs and cash recycling machines across India, as at September 30, 2025.
For any assistance on products and services, please call ICICI Bank’s customer care number 1800 1080.
Disclaimer: The content herein is only for information and does not amount to an offer, invitation or solicitation to buy or sell, and is not intended to create any rights or obligations. It is also not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or would subject ICICI Bank Limited (“ICICI Bank”) or its affiliate(s) to any licensing or registration requirements. Nothing contained herein is intended to constitute advice or opinion; please obtain professional advice before relying on any information contained herein. ICICI Bank disclaims any liability with respect to accuracy of information or any error or omission or any loss or damage incurred by anyone in reliance on the contents herein.
…
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
About the role
As a Relationship Manager - Phone Banking, you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.
To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank.
Key Responsibilities
Query Resolution: Handling and resolving customer complaints over the phone channel.
Customised Solution Offering: Providing customers with relevant products and services to help meet their needs.
Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
Adherence to compliance: Be compliant with information security norms and quality process norms.
Qualifications & Skills
Educational Qualification: MBA, Engineers & Graduates with relevant work experience in the area of relationship management across industries.
Communication skills: Good oral and written communication skills.
Customer service: Delivering impeccable customer service in all engagements.
Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
Be Proactive: Ability to address customer concerns by providing a viable solution.
About the Business group
ICICI Bank Phone Banking Services Group helps customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design the service architecture to enable the customer journey and relay customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio.
See how you compare to others who clicked apply
Candidates who clicked apply
64 total
64 in the past day
Candidate seniority level
44% Senior level candidates
25% Entry level candidates
14% Manager level candidates
3% VP level candidates
Candidate education level
51% have a Bachelor's Degree (Similar to you)
29% have a Master of Business Administration
20% have a Master's Degree
Exclusive Job Seeker Insights about ICICI Bank
Powered by Bing
Company focus areas
Prudent and responsible growth: ICICI Bank focuses on growing in a prudent and responsible manner, ensuring compliance and fostering a strong risk culture.
Customer-centric innovation: The bank aims to simplify banking for its customers and deliver innovative banking solutions, maintaining its reputation as a customer-centric institution.
…show more
Sources: iide.co +1 more
Hiring & headcount
Significant growth in Finance: The 'Finance' department has seen a 6% increase in employee count, indicating a strong focus on financial operations and potential opportunities for financial services and products. Expansion in Accounting: The 'Accounting' department has experienced an 8% increase in headcount, suggesting a growing need for accounting services and tools. Increase in Engineering: The 'Engineering' department has shown a 13% increase in employee count, highlighting a focus on technological development and innovation. Growth in Administrative and Arts and Design: Both 'Administrative' and 'Arts and Design' departments have seen a 10% increase in headcount, indicating potential opportunities for administrative support services and creative solutions.
…
show more
The latest hiring trend
178,214
Total employees
10%
Company-wide
2 year growth
10% increase
8%
Sales
2 year growth
8% increase
Chart
Chart with 25 data points.
The chart has 1 X axis displaying Time. Range: 2023-12-13 17:30:00 to 2026-05-07 17:30:00.
The chart has 1 Y axis displaying values. Range: 0 to 200000.
End of interactive chart.
Median employee tenure ‧
4.1 years
ICICI Bank hires candidates from some of these companies and schools
ICICI Bank hired 839 people from University of Rajasthan. See all
Competitors
ICICI Bank operates in a highly competitive landscape that includes both traditional banking rivals and emerging fintech challengers. The bank emphasizes a digital-first distribution model and has a diversified loan book focusing on retail, corporate, and SME segments. Key competitors include HDFC Bank, Yes Bank, and Kotak Mahindra Bank, which also offer comprehensive banking services and are strong in digital banking and customer service.
…
show more
Sources: businessmodelcanvastemplate.com +3 more
Show more Premium insights
About the company
ICICI Bank company logo
ICICI Bank
3,877,213 followers
Following
Banking 10,001+ employees 178,214 on LinkedIn
ICICI Bank is one of India’s leading private sector banks, offering a wide range of banking products and services to corporate, Small and Medium Enterprises (SME) and individual customers across the country. The Bank offers multi-channel touch points including branches, ATMs, mobile banking, internet banking, and phone banking.
The Bank has a network of 7,246 branches and 10,610 ATMs and cash recycling machines across India, as at September 30, 2025.
For any assistance on products and services, please call ICICI Bank’s customer care number 1800 1080.
Disclaimer: The content herein is only for information and does not amount to an offer, invitation or solicitation to buy or sell, and is not intended to create any rights or obligations. It is also not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or would subject ICICI Bank Limited (“ICICI Bank”) or its affiliate(s) to any licensing or registration requirements. Nothing contained herein is intended to constitute advice or opinion; please obtain professional advice before relying on any information contained herein. ICICI Bank disclaims any liability with respect to accuracy of information or any error or omission or any loss or damage incurred by anyone in reliance on the contents herein.
…
💡 Quick Summary
Seeking a career-building opportunity? The RM - Phone Banking position is now open for candidates interested in the Finance sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.
