Job Description
The Phone Banking Group Team Member is responsible for achieving the business targets. They should also ensure that service quality is as per the benchmarked level that needs to be maintained
Key Responsibilities
• Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking & email channels
• Ensure registration of Corporate Scheme/Dealer/Vendor limits in support software viz. SCFM Tech M.
• To Follow-up with Corporates / Dealers / Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking / email channel
• Ensure closure of A/c in Finnacle and SCFM Tech M via phone banking / email channel.
• Raising CR' in consultation with all stakeholders to as per customer requirement
• Responsible for Catering to calls / emails & correspond to customer queries, requests & complaints & liaise with CCH team on customer accounts & mitigate escalations.
• Will serve as touch points for all Relationship managers & corporate account holders (Vendors & dealers) for their queries, requests & complaints.
Qualifications:
Optimal qualification for success on the job is:
• Graduate/ MBA preferred
• Additional Certificate course related to Banking sector
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations & risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
Key Responsibilities
• Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking & email channels
• Ensure registration of Corporate Scheme/Dealer/Vendor limits in support software viz. SCFM Tech M.
• To Follow-up with Corporates / Dealers / Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking / email channel
• Ensure closure of A/c in Finnacle and SCFM Tech M via phone banking / email channel.
• Raising CR' in consultation with all stakeholders to as per customer requirement
• Responsible for Catering to calls / emails & correspond to customer queries, requests & complaints & liaise with CCH team on customer accounts & mitigate escalations.
• Will serve as touch points for all Relationship managers & corporate account holders (Vendors & dealers) for their queries, requests & complaints.
Qualifications:
Optimal qualification for success on the job is:
• Graduate/ MBA preferred
• Additional Certificate course related to Banking sector
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations & risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
💡 Quick Summary
Seeking a career-building opportunity? The RO|Inbound Channel position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.