Job Description
Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Room Attendant ( Full -Time).
What is in it for you:
Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $23.57/hour
Job Description
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:
Consistently offer welcoming, friendly and warm service to external and internal guests
Provide intuitive service, engaging with external and internal guests and anticipating their needs
Communicate any specific guest requests or concerns with a Housekeeping leader
Take ownership of guests’ privacy and belongings, while ensuring exceptional service
Return and properly tag all lost and found articles in the Housekeeping Office
Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
Participate in deep cleaning of rooms as required
Maintain proper usage of cleaning supplies and equipment
Consistently update and record all cleaned rooms
Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Follow all safety & sanitation policies and work safely to prevent injury
Foster positive cross departmental relationships to create a seamless experience
Report any maintenance needs required in guest rooms, service areas and public spaces
Ability to work weekends, holidays and shift work as scheduled
Perform other related duties and follow hotel standards as assigned
Qualifications
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of Position (included but not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Room Attendant ( Full -Time).
What is in it for you:
Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $23.57/hour
Job Description
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:
Consistently offer welcoming, friendly and warm service to external and internal guests
Provide intuitive service, engaging with external and internal guests and anticipating their needs
Communicate any specific guest requests or concerns with a Housekeeping leader
Take ownership of guests’ privacy and belongings, while ensuring exceptional service
Return and properly tag all lost and found articles in the Housekeeping Office
Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
Participate in deep cleaning of rooms as required
Maintain proper usage of cleaning supplies and equipment
Consistently update and record all cleaned rooms
Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Follow all safety & sanitation policies and work safely to prevent injury
Foster positive cross departmental relationships to create a seamless experience
Report any maintenance needs required in guest rooms, service areas and public spaces
Ability to work weekends, holidays and shift work as scheduled
Perform other related duties and follow hotel standards as assigned
Qualifications
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of Position (included but not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
💡 Quick Summary
Seeking a career-building opportunity? The Room Attendant (Full-Time) position is now open for candidates interested in the Hotel Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.