Job description
Room Service Supervisor - London

Are you passionate about delivering exceptional customer service and inspiring a team to achieve excellence? Firmdale Hotels is looking for a dedicated and enthusiastic Room Service Supervisor to join our vibrant team at the Ham Yard Hotel, one of our most prestigious properties located in the heart of London's Soho.

At Firmdale Hotels, we pride ourselves on offering a unique blend of luxury, style, and personal service. Our award-winning collection of boutique hotels is renowned for its attention to detail, innovative design, and warm, welcoming atmosphere. At Ham Yard Hotel, we offer guests an unforgettable experience in a contemporary setting, where quality and creativity meet impeccable service standards.

As a Room Service Supervisor, you will be at the forefront of ensuring that our guests receive top-tier service in the comfort of their rooms. This pivotal role involves overseeing the daily operations of our room service department, where you'll work closely with senior management and lead a team of dedicated professionals. Your leadership and passion for excellence will play a key part in maintaining our reputation for world-class hospitality

Responsibilities:
• Oversee the daily room service operations to ensure efficient and high-quality service delivery.
• Ensure all room service areas meet our exceptional standards of cleanliness, presentation, and organisation.
• Work closely with other departments to guarantee smooth operations and enhance guest satisfaction.
• Lead, inspire, and support your team, fostering a positive environment based on teamwork, mutual respect, and open communication.
• Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
• Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
• Collaborate with senior management to develop and implement strategies that exceed guest expectations.
• Uphold company policies, ensuring compliance with health, safety, and sanitation standards through regular inspections and audits.
• Act as a representative of Firmdale Hotels, embodying our values and promoting our brand and services.

What you Need:
• Proven experience in leading and managing a team within a hospitality setting.
• Exceptional attention to detail and a commitment to excellence.
• A passion for providing first-class customer service.
• Strong organisational and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.

What We Offer:
• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.