Job Description
Job description
Firmdale Hotels is a collection of award-winning boutique hotels located in the heart of London and New York. Renowned for our vibrant interiors, exquisite dining experiences, and exceptional service, we pride ourselves on creating unique and memorable stays for our guests. At Firmdale, we value innovation, teamwork, and dedication, and we believe our employees are the heart of our success.
We are thrilled to offer an exciting opportunity for a Room Service Waiter to join our dynamic and dedicated team at the prestigious Ham Yard Hotel. If you are enthusiastic about hospitality and thrive in a fast-paced environment, this role is perfect for you. As a Room Service Waiter, you will play a crucial role in ensuring our guests have a seamless and delightful in-room dining experience.
Responsibilities:
• Take and deliver guest orders with efficiency and accuracy.
• Make personalised recommendations to enhance the dining experience.
• Ensure timely delivery of food and beverages to guest rooms.
• Respond promptly and courteously to guest requests and inquiries.
• Maintain a high standard of cleanliness and organisation in the service area.
• Collaborate effectively with kitchen and front-of-house staff to ensure a smooth service flow.
What you Need:
• Thrive in a busy environment and handle multiple tasks simultaneously.
• Exhibit meticulousness in taking and delivering orders to meet our high standards.
• Demonstrate a strong commitment to providing exceptional service and creating memorable experiences for our guests
• Keep track of orders and communicate effectively with team members and guests.
• Work harmoniously within a team, contributing to a supportive and positive work atmosphere.
What We Offer:
• Competitive hourly rates ranging from £14.50 to £16.50 inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2026
• The Kings Award for Enterprise 2026 for outstanding contribution to International Trade
• GM of the Year Finalist – Helle Jensen – Cateys 2026
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2026 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2026
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2026 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2026.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1++6, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Firmdale Hotels is a collection of award-winning boutique hotels located in the heart of London and New York. Renowned for our vibrant interiors, exquisite dining experiences, and exceptional service, we pride ourselves on creating unique and memorable stays for our guests. At Firmdale, we value innovation, teamwork, and dedication, and we believe our employees are the heart of our success.
We are thrilled to offer an exciting opportunity for a Room Service Waiter to join our dynamic and dedicated team at the prestigious Ham Yard Hotel. If you are enthusiastic about hospitality and thrive in a fast-paced environment, this role is perfect for you. As a Room Service Waiter, you will play a crucial role in ensuring our guests have a seamless and delightful in-room dining experience.
Responsibilities:
• Take and deliver guest orders with efficiency and accuracy.
• Make personalised recommendations to enhance the dining experience.
• Ensure timely delivery of food and beverages to guest rooms.
• Respond promptly and courteously to guest requests and inquiries.
• Maintain a high standard of cleanliness and organisation in the service area.
• Collaborate effectively with kitchen and front-of-house staff to ensure a smooth service flow.
What you Need:
• Thrive in a busy environment and handle multiple tasks simultaneously.
• Exhibit meticulousness in taking and delivering orders to meet our high standards.
• Demonstrate a strong commitment to providing exceptional service and creating memorable experiences for our guests
• Keep track of orders and communicate effectively with team members and guests.
• Work harmoniously within a team, contributing to a supportive and positive work atmosphere.
What We Offer:
• Competitive hourly rates ranging from £14.50 to £16.50 inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2026
• The Kings Award for Enterprise 2026 for outstanding contribution to International Trade
• GM of the Year Finalist – Helle Jensen – Cateys 2026
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2026 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2026
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2026 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2026.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1++6, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
💡 Quick Summary
Seeking a career-building opportunity? The Room Service Waiter position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
