About Retail Lending: The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home loans, car loans and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank About the Role: The Job holder is responsible for pan-India monitoring and implementation of policies and modification of processes of as per requirement. It involves regulatory reporting process compliance. The role caters to analysis of existing processes and recommendation of process changes to ensure cost savings, optimization of resources and enhancement of operational efficiency. This role will require identification of process risks and defining manual and system controls to mitigate the risks. It involves operationalizing new Retail Loan products as per requirement from business in co-ordination with technology team for various system developments Key Responsibilities Ensure regulatory and process compliances Manage fee recovery and Income booking - Income Leakage Ensure customer requests and query resolutions are completed within TAT Provide support in audit and compliance activities for Central Ops related activities Ensure closure of daily activity within TAT (Disbursement request, updating Stock statement, DP, Insurance, Inspection etc) Generation of various reports for overall portfolio (irregularities , exception management of transactions) Provide training, support for preparation of SOP and process improvement Contribute in special assignments and, provide support to Existing CPC Participate and contribute in new initiatives/testing etc. Ensure effective implementation of Operational Risk management framework Qualifications: Optimal qualification for success on the job is: Graduate / Post graduate in Management Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Ability to work as a part of a team Collaboration Customer Sensitive Compliance Transparency