Job Description
ComeAsYouAre We are 'Dil Se Open'. Women, LGBTIQIA+, PwD candidates of all ages are encouraged to apply!
About AVC
The endeavor of Axis Virtual Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of AVC he/she would have to support the respective LOB to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience.
About the Role
Maintains relationships with associated stakeholders including internal and external stakeholders.
Internal - Business, HR, IT, Ops, Risk, Compliance, Marketing.
External - Manpower Vendor, Digital agencies.
Key Responsibilities
Drive Sales, Productivity, Cross Sell, Cost to Income, profitability and growth of channel.
1. Recruit, Train and Manage team of 300 strong tele callers who will be engaged in selling Life and General Insurance products to existing customers of the bank.
2. Recruit, onboard and train team of Unit managers who will run day to day operations of units.
3. Develop and implement effective sales strategy to achieve business objectives of Life and General Insurance.
4. Define and execute recruitment, training and incentive strategy across various levels.
5. Guide, coach and motivate teams across locations for improved performance.
6. Drive productivity of the team.
7. Analyze business numbers to identify opportunities and GAPS for corrective actions.
8. Ensure delivery of the sales targets assigned for the respective line of business.
+. Improve existing processes to enhance productivity and overall performance of the team.
10. Work very closely with stakeholders to obtain support and guidance.
11. Closely monitor cost .Take corrective actions to keep cost under control.
12. Ensure compliance to regulatory and internal credit and risk policy.
13. Recruit, train and manage a team of Insurance Relationship Officers. IROs are responsible for engaging face to face with customers
About AVC
The endeavor of Axis Virtual Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of AVC he/she would have to support the respective LOB to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience.
About the Role
Maintains relationships with associated stakeholders including internal and external stakeholders.
Internal - Business, HR, IT, Ops, Risk, Compliance, Marketing.
External - Manpower Vendor, Digital agencies.
Key Responsibilities
Drive Sales, Productivity, Cross Sell, Cost to Income, profitability and growth of channel.
1. Recruit, Train and Manage team of 300 strong tele callers who will be engaged in selling Life and General Insurance products to existing customers of the bank.
2. Recruit, onboard and train team of Unit managers who will run day to day operations of units.
3. Develop and implement effective sales strategy to achieve business objectives of Life and General Insurance.
4. Define and execute recruitment, training and incentive strategy across various levels.
5. Guide, coach and motivate teams across locations for improved performance.
6. Drive productivity of the team.
7. Analyze business numbers to identify opportunities and GAPS for corrective actions.
8. Ensure delivery of the sales targets assigned for the respective line of business.
+. Improve existing processes to enhance productivity and overall performance of the team.
10. Work very closely with stakeholders to obtain support and guidance.
11. Closely monitor cost .Take corrective actions to keep cost under control.
12. Ensure compliance to regulatory and internal credit and risk policy.
13. Recruit, train and manage a team of Insurance Relationship Officers. IROs are responsible for engaging face to face with customers
💡 Quick Summary
Seeking a career-building opportunity? The RSM | Insurance position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.