Job Description
As a Safer Gambling Specialist, you’ll be trusted to step into meaningful, sometimes challenging conversations that genuinely change lives.
We’re investing heavily in our Safer Gambling capability and are entering an exciting new chapter, including a major transition to Salesforce to make case management smarter, faster and more human. This is your chance to be part of a team that leads with care, curiosity and courage.
About The Role
At the heart of this role is connection. You’ll be assessing customer betting behaviour and deciding, thoughtfully and responsibly, what support is needed.
Your day-to-day will include:
Monitoring account activity and alerts to identify potential risk behaviours
Having empathetic, sometimes confronting phone conversations, asking the right questions at the right time
Making informed decisions around Safer Gambling tools such as deposit limits, time-outs, account locks or permanent exclusions
Maintaining exceptional documentation and data integrity in Salesforce
Contributing to continuous improvement, helping shape better processes, clearer language and a more supportive customer experience
Supporting internal compliance, including employee betting account management
Partnering with Customer Sustainability to uplift alerts and test new safeguards
About You
Proven experience having difficult conversations over the phone, with the ability to remain calm, empathetic and clear, even when conversations feel confronting
Exceptional communication skills, both verbal and written, with the ability to ask thoughtful questions, explain decisions clearly and document outcomes accurately
Strong judgement and critical thinking, enabling you to assess complex situations, make considered decisions independently and know when to escalate or apply safeguards
Confidence working in a high-volume, fast-paced environment, balancing care and compassion with efficiency, structure and attention to detail
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:
25 days annual leave (that’s right, a whole extra week!)
Genuine flexible working policy with a $800 work from home office allowance
Weekly concierge service including free massages, manicure/nail appointments – all onsite!
Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
Tailored career development programs
Access to end of trip facilities with an onsite table tennis and pool table
Access to our Employee Assistance Program and a Circle In membership
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
We’re investing heavily in our Safer Gambling capability and are entering an exciting new chapter, including a major transition to Salesforce to make case management smarter, faster and more human. This is your chance to be part of a team that leads with care, curiosity and courage.
About The Role
At the heart of this role is connection. You’ll be assessing customer betting behaviour and deciding, thoughtfully and responsibly, what support is needed.
Your day-to-day will include:
Monitoring account activity and alerts to identify potential risk behaviours
Having empathetic, sometimes confronting phone conversations, asking the right questions at the right time
Making informed decisions around Safer Gambling tools such as deposit limits, time-outs, account locks or permanent exclusions
Maintaining exceptional documentation and data integrity in Salesforce
Contributing to continuous improvement, helping shape better processes, clearer language and a more supportive customer experience
Supporting internal compliance, including employee betting account management
Partnering with Customer Sustainability to uplift alerts and test new safeguards
About You
Proven experience having difficult conversations over the phone, with the ability to remain calm, empathetic and clear, even when conversations feel confronting
Exceptional communication skills, both verbal and written, with the ability to ask thoughtful questions, explain decisions clearly and document outcomes accurately
Strong judgement and critical thinking, enabling you to assess complex situations, make considered decisions independently and know when to escalate or apply safeguards
Confidence working in a high-volume, fast-paced environment, balancing care and compassion with efficiency, structure and attention to detail
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:
25 days annual leave (that’s right, a whole extra week!)
Genuine flexible working policy with a $800 work from home office allowance
Weekly concierge service including free massages, manicure/nail appointments – all onsite!
Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
Tailored career development programs
Access to end of trip facilities with an onsite table tennis and pool table
Access to our Employee Assistance Program and a Circle In membership
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
💡 Quick Summary
Seeking a career-building opportunity? The Safer Gambling Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Victoria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
