Sale & Service Engineer

Location: All Top Cities in India
Join Immunoshop – A leader in diagnostics innovation
We are looking for dynamic professionals to take on the dual responsibility of Sales and Service Engineer in Tier 2 and Tier 3 cities. This hybrid role is perfect for those who excel in both customer engagement and technical expertise, helping us expand our reach while ensuring top-notch customer satisfaction.
Key Responsibilities
Sales Responsibilities:
– Develop and manage relationships with key accounts and potential customers to promote Immunoshop’s product portfolio.
– Identify and nurture leads, closing deals for diagnostic instruments and reagents in the assigned territory.
– Achieve sales targets by driving instrument placements and ensuring regular reagent orders from customers.
– Collaborate with distributors to enhance market presence and achieve mutual growth objectives.
Service Responsibilities:
– Perform installations, preventive maintenance, troubleshooting, and repairs for diagnostic instruments, ensuring minimal downtime for customers.
– Conduct user training sessions to empower customers to operate instruments effectively.
– Execute and document Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).
– Support revenue generation through timely AMC and CMC collections and maintain strong service relationships to drive repeat sales.
Customer Focus:
– Deliver exceptional customer service by proactively resolving issues and maintaining high service standards.
– Act as a trusted advisor to customers, ensuring satisfaction and long-term engagement.
Skills & Competencies:
– Strong technical aptitude to troubleshoot and repair instruments independently after training.
– Proven ability to build relationships and communicate effectively with customers.
– Sales acumen to identify opportunities and achieve targets.
– Self-motivated, responsive, and results-driven with strong time management skills.
– Proficiency in diagnostic instruments like CLIA, Hematology, HPLC, or related automation technologies.
Qualifications & Experience:
– Engineering degree in Biomedical, Electronics, Instrumentation, or Electrical Engineering.
– 2–6 years of combined experience in sales and/or service roles in the medical diagnostics or healthcare sector.
– Experience in managing both sales and service responsibilities is a strong advantage.
WHY IMMUNOSHOP
Immunoshop, with a 22-year track record of excellence, is a trusted name in the diagnostic industry with a strong all-India presence. As a leader in innovative diagnostic solutions, we are committed to delivering high-quality products and unmatched customer service. Join our team and be part of a people-centric organization where collaboration, growth, and success are celebrated.
People First
At Immunoshop, our people are the foundation of our success. We foster a culture centred around personal growth, inclusivity, and support, ensuring employees feel valued and engaged.
Positive Vibes
We maintain a positive, stress-free work environment, empowering employees with autonomy and collaboration. We encourage a joyful and open atmosphere where every voice matters.
Work Hard, Live Fully
We believe in balancing dedication with personal life. Our flexible work hours, paid time off, and supportive leave policies enable you to work hard and live life to the fullest.
Security & Wellness
Employee well-being is at the heart of our care. We offer comprehensive health insurance, wellness programs, term life coverage, and regular health screenings to ensure both you and your family are supported. We also offer maternity and paternity Leaves, Provident Fund and gratuity.
Celebrate Success
At Immunoshop, we celebrate wins with high-incentive plans and simple yet rewarding recognition programs. We ensure that individual and team achievements are recognized and rewarded.
Unified Teams
Collaboration drives us forward. Our cross-functional teams work together seamlessly to achieve shared goals, breaking down silos and fostering teamwork.
Contribute & Grow
Continuous learning is vital. We provide extensive growth opportunities, expecting you to contribute while advancing personally and professionally. Your growth is our growth.

India
Rajasthan
Jodhpur Show on map Get directions