PharmEasy


Web Chat Associate
PharmEasy • Mumbai, Maharashtra • via GrabJobs
6 days ago
₹49,839–₹68,113 a month
Part-time
Apply directly on GrabJobs
Job description
• *Job Title:** Web Chat Associate
• *Company:** PharmEasy
• *Location:** Delhi, Delhi, IN
• *Job Type:** Part-Time
• *Seniority:** Associate Level
• *Years of Experience:** 3
• *Overview:**
Join PharmEasy, a leading healthcare service provider, as a Web Chat Associate. In this role, you will be a vital point of contact for our customers, providing exceptional support and enhancing their experience with our platform. We are looking for passionate and motivated individuals who thrive in a dynamic environment and are eager to contribute to our mission of making healthcare accessible to everyone.
• *Key Responsibilities:**

- **Customer Support:** Engage with customers through web chat to provide real-time assistance, resolving inquiries related to orders, products, and services efficiently and professionally.

- **Product Knowledge:** Maintain a deep understanding of PharmEasy’s products and services to educate customers and guide them in making informed decisions.

- **Problem Solving:** Identify and address customers' needs quickly, demonstrating strong analytical skills to solve issues effectively.

- **Feedback Collection:** Gather and document customer feedback to help drive improvements and enhance the user experience and services.

- **Collaboration:** Work closely with other departments, including logistics and customer service, to ensure smooth operational flow and maintain high standards of service.

- **Monitoring and Reporting:** Track interactions and report on common challenges, conversion rates, and customer satisfaction levels to management for strategic adjustments.

- **Time Management:** Prioritize multiple customer interactions without compromising quality or missing deadlines, ensuring customers receive prompt and courteous service.

- **Continuous Improvement:** Participate in training sessions, workshops, and team meetings to enhance personal skills and contribute to team development.
• *Requirements:**

- **Experience:** Minimum 3 years of relevant experience in customer service or support roles, preferably in a fast-paced eCommerce or healthcare environment.

- **Education:** Bachelor’s degree in any field; additional certifications in customer service or communication are a plus.

- **Technical Skills:** Proficiency in using web-based chat applications and CRM software; familiarity with healthcare products and services is desirable.

- **Personality Traits:**
- **Passionate:** A genuine interest in customer care and healthcare services, with a commitment to making a positive impact on customers’ lives.
- **Motivated:** A proactive attitude with a desire to exceed customer expectations and contribute to team success.

- **Soft Skills:**
- **Time Management:** Capability to handle multiple chat conversations simultaneously while maintaining the quality of responses.
- **Leadership:** Demonstrated ability to influence others positively and work collaboratively within a team environment.
• *Benefits:**

- Life Insurance: Comprehensive coverage to provide peace of mind for you and your family.
- Disability Insurance: Financial support in case of a long-term disability.
- Travel & Spending Expenses: Reimbursement for work-related travel and other applicable expenses.
• *Working Environment:**
At PharmEasy, we foster a culture of innovation and collaboration. Our environment inspires creativity and motivates associates to achieve greatness, providing a platform to grow professionally while contributing to impactful healthcare solutions.
• *How to Apply:**
Interested candidates are encouraged to submit their applications by **October 2, 2024.** Please include a resume and a brief cover letter detailing your relevant experience and why you’re a great fit for the role.
• *Equal Opportunity Statement:**
PharmEasy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Web Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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The Elite Job


Sales Account Coordinator - Remote | WFH
The Elite Job • United States • via The Elite Job
7 days ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Apply on USA Remote Jobs
Apply on Getjob.thewebscout
Job highlights
Identified by Google from the original job post
Qualifications
We are currently seeking a motivated Account Coordinator to join our team on a 9+ month assignment basis, with potential for extension or conversion
Minimum 4 years of relevant experience in customer account management, client services, or sales support roles
Proficiency in Salesforce is required, with familiarity in SAP considered highly advantageous
2 more items(s)
Benefits
We offer competitive compensation, flexible work arrangements, and ample opportunities for professional development
Responsibilities
This role offers the flexibility of remote work, allowing you to thrive in a comfortable environment while contributing to our dynamic team
Collaborate with account management teams to facilitate new business initiatives and track key performance metrics
Serve as the primary point of contact for national sales inquiries, maintaining accurate data logs and promptly addressing client needs
5 more items(s)
More job highlights
Job description
Why Join Us?

We are a leading nationwide staffing firm serving a diverse range of Fortune 100-500 clients. At our company, we foster a collaborative and supportive work environment where your skills are valued and your contributions make a real impact.

About Us

Our company is a trusted partner in the staffing industry, boasting over two decades of experience. With a commitment to excellence, we specialize in providing top-notch staffing solutions across various sectors including Life Sciences, Clinical, Engineering, IT, and more.

Position: Account Coordinator (Remote)

We are currently seeking a motivated Account Coordinator to join our team on a 9+ month assignment basis, with potential for extension or conversion. This role offers the flexibility of remote work, allowing you to thrive in a comfortable environment while contributing to our dynamic team.

Key Responsibilities

Collaborate with account management teams to facilitate new business initiatives and track key performance metrics.

Serve as the primary point of contact for national sales inquiries, maintaining accurate data logs and promptly addressing client needs.

Efficiently set up and manage new accounts within financial systems, ensuring timely and accurate processing.

Utilize customer account set-up reports to conduct thorough analysis and identify areas for improvement.

Assist in day-to-day departmental operations, including client communication, report generation, and task coordination.

Liaise with internal stakeholders to troubleshoot and resolve membership issues, demonstrating resourcefulness and problem-solving skills.

Conduct in-depth analysis of customer set-up discrepancies and recommend appropriate solutions.

Qualifications

Minimum 4 years of relevant experience in customer account management, client services, or sales support roles.

Proficiency in Salesforce is required, with familiarity in SAP considered highly advantageous.

Experience With Contact Lifestyle Management Tools Preferred.

Strong multitasking abilities and proficiency in managing large volumes of email correspondence.

Analytical mindset with the ability to quickly analyze data and situations.

Why Join Our Team?

At our company, we prioritize teamwork, excellence, and personal growth. Joining our team means becoming part of a collaborative community where your talents are recognized and your contributions are valued. We offer competitive compensation, flexible work arrangements, and ample opportunities for professional development.

Ready to take the next step in your career? Apply now and become part of our success story!

Employment Type: Full-Time