Job Description
Full job description
The Sales and Credit Quality team plays a pivotal role in cultivating a highly skilled, confident, and high-performing sales team. Through dedicated coaching, mentoring, and training, we ensure our Home Loan Lending Specialists are equipped to deliver exceptional outcomes for our clients.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will develop and implement training programs designed to onboard and upskill the team in both sales and credit capability building, while you also observe, coach and provide meaningful feedback to enhance their overall performance. You will regularly review key data points and monitor team performance to identify trends and training requirements, ensuring alignment with business objectives. You will proactively identify process improvement opportunities by recognising gaps and implementing effective solutions to address them. By collaborating closely with managers you will assess business needs, evaluate employees’ post-training performance, and gather feedback to refine and enhance training programs. Additionally, you will foster team engagement by equipping employees with the tools and knowledge they need to excel in their roles, to drive both individual and collective success.
What you offer
Prior phone-based Home Loans sales experience and Credit Skills
Strong and effective coaching and training skills
Experience in facilitation, designing training materials and programs, and building capability across sales teams
Action-oriented decision-making skills
Strong stakeholder engagement and management skills
The ability to manage deadlines and competing priorities.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, ****** orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
The Sales and Credit Quality team plays a pivotal role in cultivating a highly skilled, confident, and high-performing sales team. Through dedicated coaching, mentoring, and training, we ensure our Home Loan Lending Specialists are equipped to deliver exceptional outcomes for our clients.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will develop and implement training programs designed to onboard and upskill the team in both sales and credit capability building, while you also observe, coach and provide meaningful feedback to enhance their overall performance. You will regularly review key data points and monitor team performance to identify trends and training requirements, ensuring alignment with business objectives. You will proactively identify process improvement opportunities by recognising gaps and implementing effective solutions to address them. By collaborating closely with managers you will assess business needs, evaluate employees’ post-training performance, and gather feedback to refine and enhance training programs. Additionally, you will foster team engagement by equipping employees with the tools and knowledge they need to excel in their roles, to drive both individual and collective success.
What you offer
Prior phone-based Home Loans sales experience and Credit Skills
Strong and effective coaching and training skills
Experience in facilitation, designing training materials and programs, and building capability across sales teams
Action-oriented decision-making skills
Strong stakeholder engagement and management skills
The ability to manage deadlines and competing priorities.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, ****** orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
💡 Quick Summary
Seeking a career-building opportunity? The Sales and Credit Quality Coach position is now open for candidates interested in the Counter Sales Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
