Job description
Opportunity information

Salary £20569 per year
Duration 18 months
Advert closing date 01/11/2024

Description

As a Sales and Marketing Apprentice, you will provide administrative and operational support to the Sales and Marketing team. You will work with the sales and marketing officer across all levels to develop and implement measures aimed at ensuring both excellent KPI’s and resident satisfaction scores.

Your primary responsibility will be to assist in the smooth functioning of the sales and marketing procedures and provide excellent customerservice to homeowners. This role requires strong organisational skills, attention to detail, and the ability to work collaboratively with team members and stakeholders.

Undertake the following duties:
1. Support the Sales & Marketing Officer with relevant administrative and marketing duties.

2. Work collaboratively with colleagues and stakeholders.

3. Record /input data and ensure the data is managed securely in line with GDPR. 4. Provide high level customer service to Gateways customers whether via telephone, email or in person.

5. Arrange marketing events/incentives/campaigns.

6. Resolve complaints effectively, in line with Gateway’s complaints procedure.

7. Attend site and project / sales meetings as required

8. Attend regular team meetings, briefing sessions for staff and staff conference.

9. Attend training and supervision when requested.

10. Attend regular 1 to 1’s and annual Individual Performance Planning meetings with Manager/Director.

11. Promote Gateway in a positive and professional manner, following their values and ethos.

12. Prepare and present written reports as required.

13. Provide cover for other members of staff as required (including covering development, aftercare duties) during holidays, sickness, or other absences and in emergencies.

14. Perform duties commensurate with the responsibilities of the role and ad hoc projects as required from time to time.

Entry requirements

5 GCSE’s at grade 4 to 9 including English and Mathematics

Strong willingness to learn and natural curiosity

Great time management skills, as you’ll need to work flexibly and under pressure

Good attention to detail

Communication skills – you’ll need to respond in a timely, respectful manner to customers and consultants

Good problem-solving skills and are methodical, rational, and well organised

Training to be provided

This apprenticeship is delivered as a day release at our campus in Stratford.
• Level 3 Business Administrator Standard
• Behaviour, Skills and Knowledge

Things to consider

This is an office based role, please ensure you can travel and commit to the hours and duration of the apprenticeship before applying.

Skills required

Array

Future prospects

There is an opportunity to secure a permanent position after successfully completing the apprenticeship.

Hours per week 37
Working week Monday to Friday 9.00am to 5.00pm
Apprenticeship standard Business administrator (Level 3)

London, London, England, E3 4PB