Job Description
Sales Associate
Summary
Sales Associates are responsible for creating memorable retail experiences for guests after their ride. With a friendly, confident, and knowledgeable approach, they showcase guests’ photos and videos, answer questions, and recommend merchandise or services to enhance their visit. By consistently exceeding expectations, Sales Associates ensure every guest feels valued and appreciated. They assist with decision-making, facilitate seamless front-desk transactions, and guide guests smoothly through their departure. Their dedication to delivering professional, welcoming, and exceptional service helps make every WildPlay Park visit unique.
To succeed as a Sales Associate you bring an outgoing, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates with others during busier times to enhance the overall guest experience.
Responsibilities and Duties
The Sales Associate’s responsibilities include, but are not limited to:
Consistently providing personal service that exceeds a guest’s expectations, both on the phone and face-to-face
Giving correct information regarding all photo/video options and packages
Having the ability to monitor and reach sales goals and targets
Addressing and welcoming all guests that are not already being helped in a friendly and attentive way
Assisting guests in merchandise purchases, tracking inventory, and ensuring the clean and attractive appearance of the retail area
Ensuring that guests follow safety protocols (i.e minors wearing pinnies etc.) in a friendly and polite manner
Inspecting, maintaining, and storing video equipment in a proper manner
Maintaining general upkeep of park grounds and merchandise building
Participating in the activities of the park pride in a respectful and proactive manner
Required Qualifications and Skills
Proven experience in delivering excellent customer service
Ability to consistently achieve high standards of work in all aspects of the role
Unfailing attention to detail
Excellent communication skills
Ability to meet sales goals with the team and individually
Ability to work well on high throughput days in a repetitive sales area
Good judgment and strong decision-making skills
Ability to act independently and as a team player
Initiative and a proactive approach to general duties that improve the guest experience
Openness to feedback and a positive attitude
Physical demands include standing, sitting and occasional bending/twisting/ kneeling
Note: On-the-job training will be provided upon employment.
Work Relationships
Sales Associates fall under the Guest Service Department. They report to the Retail and Photo/Video Supervisor, the Retail and Photo/Video Coordinators, and the Leadership Team.
Work Schedule
This is classified as a seasonal position. Our peak season typically runs from April to October, depending on the weather and the needs of the business. Specific employee contracts are flexible and adaptable to individual availability.
During the season, Sales Associates work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays.
At times, there may be requirements to work at multiple WildPlay Element Parks locations within the Guest Service Department.
Apply Online: https://www.wildplay.com/careers
Summary
Sales Associates are responsible for creating memorable retail experiences for guests after their ride. With a friendly, confident, and knowledgeable approach, they showcase guests’ photos and videos, answer questions, and recommend merchandise or services to enhance their visit. By consistently exceeding expectations, Sales Associates ensure every guest feels valued and appreciated. They assist with decision-making, facilitate seamless front-desk transactions, and guide guests smoothly through their departure. Their dedication to delivering professional, welcoming, and exceptional service helps make every WildPlay Park visit unique.
To succeed as a Sales Associate you bring an outgoing, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates with others during busier times to enhance the overall guest experience.
Responsibilities and Duties
The Sales Associate’s responsibilities include, but are not limited to:
Consistently providing personal service that exceeds a guest’s expectations, both on the phone and face-to-face
Giving correct information regarding all photo/video options and packages
Having the ability to monitor and reach sales goals and targets
Addressing and welcoming all guests that are not already being helped in a friendly and attentive way
Assisting guests in merchandise purchases, tracking inventory, and ensuring the clean and attractive appearance of the retail area
Ensuring that guests follow safety protocols (i.e minors wearing pinnies etc.) in a friendly and polite manner
Inspecting, maintaining, and storing video equipment in a proper manner
Maintaining general upkeep of park grounds and merchandise building
Participating in the activities of the park pride in a respectful and proactive manner
Required Qualifications and Skills
Proven experience in delivering excellent customer service
Ability to consistently achieve high standards of work in all aspects of the role
Unfailing attention to detail
Excellent communication skills
Ability to meet sales goals with the team and individually
Ability to work well on high throughput days in a repetitive sales area
Good judgment and strong decision-making skills
Ability to act independently and as a team player
Initiative and a proactive approach to general duties that improve the guest experience
Openness to feedback and a positive attitude
Physical demands include standing, sitting and occasional bending/twisting/ kneeling
Note: On-the-job training will be provided upon employment.
Work Relationships
Sales Associates fall under the Guest Service Department. They report to the Retail and Photo/Video Supervisor, the Retail and Photo/Video Coordinators, and the Leadership Team.
Work Schedule
This is classified as a seasonal position. Our peak season typically runs from April to October, depending on the weather and the needs of the business. Specific employee contracts are flexible and adaptable to individual availability.
During the season, Sales Associates work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays.
At times, there may be requirements to work at multiple WildPlay Element Parks locations within the Guest Service Department.
Apply Online: https://www.wildplay.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Sales Associate position is now open for candidates interested in the Counter Sales Jobs sector. This role in Niagara Falls offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
