Sales Associate
Title: Sales Associate
Reports to: Director of Retail Services
Department: Permanent
Status: Full-time
Work Hours: Monday - Friday
Compensation: $18.02-$20.44/hr
The salary range represents the minimum and maximum salary for the position. Employees are usually hired between the minimum and mid-point of the salary range.
About Us:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.
BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:
We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
We foster a workplace where clear communication, transparency, and accountability are prioritized.
Why Work With Us:
Robust extended health, dental and life policies with 50% co-pay in year one and full employer payment after completion of year one
An Employee and Family Assistance program for you and your dependents
Matching Pension Plan contributions of 6% after one year of service
Free access to BCIT Flexible Learning Courses
Generous vacation and leave options: 3 weeks to start plus paid time off during December closure
12 paid statutory holidays a year
Free coffee and tea, and discounts at BCITSA food and retail locations
Free access to BCIT fitness facility
Fun team environment
Everyone works towards enhancing student life
30 minute paid lunch
The Opportunity:
The Sales Associate is responsible for providing exceptional customer service and retail support at BCIT Student Association’s clothing store, Geared Up locations. This includes assisting customers with apparel and merchandise, managing inventory, maintaining visual standards, processing transactions, and supporting store operations. The Sales Associate plays an important role in creating a welcoming and inclusive environment, while embodying BCITSA’s equity, diversity, and inclusion values in all customer and team interactions.
What You Will Do:
Customer Service Standards
Greet and acknowledge all customers, offer assistance and be responsive to customer inquiries
Engage with customers to understand their needs and recommend merchandise accordingly
Upsell, cross-sell clothing and accessory items, promotional items, and seasonal collections
Perform related administrative duties such as answering phone calls, customers emails
Address customer inquiries and complaints professionally, escalating to the management or when needed
Maintain up-to-date knowledge of current stock, trends, promotions, and store events
Be proficient in assisting customers with custom and group orders
Perform a full cycle of transactions efficiently and accurately including applying discounts and exchanging or refunding products
Represent the BCITSA retail brand professionally and provide consistent customer experience at all event location.
Merchandising & Inventory
Ensure merchandise is well-stocked, neatly displayed, folded, steamed, and tagged according to visual merchandising standards
Participate in receiving, unpacking, and tagging inventory shipments
Conduct inventory counts and assist in loss prevention efforts
Write off or return damaged, outdated, or unsellable merchandise as instructed by management
Operational Duties
Follow all store opening and closing procedures, including cash handling and securing premises
Maintain a professional appearance and adhere to the store dress code
Open and close the store including activating/deactivating alarms and securing the premises.
Maintain communication with the Director of Retail Services regarding shift activities, operational concerns, or incidents during shifts.
Support and participate in external events and pop-up store setups as required, including transporting merchandise, setting up displays, and providing customer service on-site
Assist in the packing, transport, and restocking of inventory before and after events.
Ensure store appearance follows BCITSA standards
Follow all procedures including daily cleaning and maintenance of the store.
Operating a POS system and processing transactions
Monitor and process e-store purchases, including preparing packages for pickup and shipping
Communicating any issues to the Director regarding fulfilling orders.
About You:
With a proactive, engaging attitude you are someone who promotes customer service, teamwork, and communication in line with our culture and objectives. You are positive, customer-orientated, and resourceful in your abilities to support the operation of BCITSA Retail Services.
Education & Experience:
Grade 10 or equivalent
Previous experience in clothing retail or customer service is considered an asset
Knowledge & Abilities:
Ability to use POS systems, inventory software, and Microsoft 365 tools effectively
Proficient in the English language (verbal & written) with strong interpersonal and communication skills
Build knowledge of retail products to effectively sell and address customer needs
Develop and maintain a good knowledge of campus layout, building names and BCITSA services, in order to provide directions to students and visitors
Ability to focus attention on customer's needs, remaining calm and courteous at all times
Previous customer related experience an asset
A valid driver's license is an asset
Requirements:
Must be flexible in terms of scheduling, including weekends and peak retail periods as required
Able to lift and carry up to 11kg (25lbs), bend, crouch, climb, and walk and stand for long periods; pull a cart with some supplies, recycled cardboard etc.
Must be able to perform cleaning duties, such as mopping and sweeping floors, and cleaning counters
This position is required to perform repetitive movements
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, ****** orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwxwú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə m (Musqueam) First Nations
Job Types: Full-time, Permanent
Pay: $18.02-$20.44 per hour
Benefits:
Dental care
Discounted or free food
On-site parking
Paid time off
Store discount
Vision care
Flexible language requirement:
French not required
Shift:
8 hour shift
Day shift
Morning shift
Work days:
Monday to Friday
Work Location: In person
Expected start date: 2025-06-0+