Job Description
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.
What You’ll Be Working On:
Customer Experience & Service
Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership
Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
Redirect CEOs to leadership in order to support with Kotn customer experience guidelines
Operations
Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance
Communicate successes and opportunities to management about in-store processes in order to heighten store performance
Visual Merchandising
Support maintenance in daily operations tasks by upholding merchandising section standards
Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low
What You’ll Bring:
Integrity
Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos
Adaptability
Optimistically acclimates to environments of change whether through process, industry or organizational
Collaboration
Contributes to an environment that supports transparency and cooperation among others
Additional Requirements:
1+ years experience in a mid-volume, customer-driven retail environment
A diverse set of interests and skills
Exceptional communicator, both verbally and written
Easily adaptable to an ever-changing work environment
Ability to work weekends
What You’ll Be Working On:
Customer Experience & Service
Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership
Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
Redirect CEOs to leadership in order to support with Kotn customer experience guidelines
Operations
Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance
Communicate successes and opportunities to management about in-store processes in order to heighten store performance
Visual Merchandising
Support maintenance in daily operations tasks by upholding merchandising section standards
Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low
What You’ll Bring:
Integrity
Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos
Adaptability
Optimistically acclimates to environments of change whether through process, industry or organizational
Collaboration
Contributes to an environment that supports transparency and cooperation among others
Additional Requirements:
1+ years experience in a mid-volume, customer-driven retail environment
A diverse set of interests and skills
Exceptional communicator, both verbally and written
Easily adaptable to an ever-changing work environment
Ability to work weekends
💡 Quick Summary
Seeking a career-building opportunity? The Sales Associate position is now open for candidates interested in the Counter Sales Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.