Participates in the development of the Hotel's sales and marketingstrategies

Develops andimplements strategies for achieving individual sales goals

Participatesin presentations, trade shows and entertainment as required.

Achieveindividual and team goals within assigned market segment

Developsdata and recommends programs to meet client needs

Preparesproposals with the Director of Sales and Marketing that are geared to maximiseprofit while satisfying client needs

Solicitsfiles on a timely basis to confirm business

Uses outsidesales calls to solicit existing and new clients

Contactsin-house customers to foster additional business, repeat bookings or referralsto other Brand Hotels

Reviewsindividual goals on a quarterly basis; recommends and takes appropriate actionsto achieve objectives in key result areas

Maintains proper flow of information within the Hotel by reviewing saleswork files of assigned accounts

Communicatesclient requests to all departments in an effective and timely manner

Ensuresmaximum occupancy on a daily basis by performing follow-ups on progress ofgroups booked with Front Office

Assists inthe completion of monthly booking report

Prepares reportsas necessary to improve management decision making and critical evaluation ofwork activities

Creates100% guest satisfaction by providing the Yes I Can experience throughperformance that demonstrates the standards of, genuine hospitality and exceedingguest expectations

Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service

Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems

Provides YesI Can genuine hospitality and teamwork on an ongoing basis

Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

Performsother duties required to provide the service brand behavior and genuinehospitality

Adheres tohotel policies and procedures:

Attends workon time and as scheduled.

Followshotel grooming and hygiene standards.

Minimisesafety hazards by following all safety rules and procedures.

Refrain frompersonal conversations with other employees at the main entrance.

Keepsimmediate manager promptly and fully informed of all problems or unusualmatters of significance.

Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position.

Maintains afavourable working relationship with all other company employees to foster andpromote co-operative and harmonious working climate.

At all timeprojects a favourable image of Brand to the public