Job Description
About Us
Wentworth Hospitality Group is looking for an eager and engaged individual who is passionate about the next level of guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself on its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, color, and texture.
Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodation by creating personalized and authentic experiences, so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Summary:
The sales Coordinator is responsible for assisting with the coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel and the next level of guest experience.
Duties and Responsibilities:
Prospect a list of company and referral leads generated through research, networking, special events
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities
Welcome prospective clients for site visits while maintaining an active presence in the Hotel
Recognize opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding guest satisfaction for the clients
Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions
Coordinate with operations teams to execute group bookings and events
Gather and assemble sales collateral to send to prospects
Understand client needs and build brand loyalty.
Send prospects emails and cold calls
Enthusiastically pursue hotel Sales targets and goals as set by Senior Management
Attend hospitality trade shows and community events, which may require travel to represent The Loden Hotel
Provide total account management using Opera Cloud to track client relationships and group activity
Carefully guide new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs
Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and formatting
File correspondence and documents as required
Provide information on group dates, rates, and booking deadlines
Ensure that all pertinent clients and internal deadlines are met
Promote and represent the hotel through involvement in community and professional organizations
Assist with preparing rate proposals and agreements
Answer Sales-related phone calls, take accurate messages, and direct inquiries efficiently
Review major complaints received from customers and recommend appropriate corrective actions
Collect, analyze, and report on competitive market information
Provide assistance and coverage in hotel operations, as needed
Closely follow up on all Sales leads within 24 hours
Quote and confirm bookings based on current and projected availability
Develop, implement, and execute quarterly and annual actions plans to drive business activity
Perform other related duties as assigned
Reports to Director of Corporate Sales
Expectation of Internal Responsibility
Attend all hotel-wide and sponsored events with a natural desire to elevate the brand and be involved with Loden Culture
Engage with a natural presence that ensures guest acknowledgement and a warm welcome respectfully and always represent the Loden brand in ways that communicate your pride in our commitment to thoughtful service
Skills & Qualifications
Education: Bachelor’s degree in business administration, hospitality, or related field preferred
Experience:2-5 years’ experience in hospitality and/or sales
Proficiency in Opera Cloud is required
Exceptional interpersonal and customer service skills
Must understand how to communicate, negotiate, and network effectively
Good organization and time management skills
Well-organized and responsible with an aptitude in problem-solving
Excellent verbal and written communication skills
A team player with a high level of dedication
Advanced computer skills, including Microsoft Excel, Word and PowerPoint
Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/418
Wentworth Hospitality Group is looking for an eager and engaged individual who is passionate about the next level of guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself on its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, color, and texture.
Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodation by creating personalized and authentic experiences, so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Summary:
The sales Coordinator is responsible for assisting with the coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel and the next level of guest experience.
Duties and Responsibilities:
Prospect a list of company and referral leads generated through research, networking, special events
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities
Welcome prospective clients for site visits while maintaining an active presence in the Hotel
Recognize opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding guest satisfaction for the clients
Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions
Coordinate with operations teams to execute group bookings and events
Gather and assemble sales collateral to send to prospects
Understand client needs and build brand loyalty.
Send prospects emails and cold calls
Enthusiastically pursue hotel Sales targets and goals as set by Senior Management
Attend hospitality trade shows and community events, which may require travel to represent The Loden Hotel
Provide total account management using Opera Cloud to track client relationships and group activity
Carefully guide new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs
Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and formatting
File correspondence and documents as required
Provide information on group dates, rates, and booking deadlines
Ensure that all pertinent clients and internal deadlines are met
Promote and represent the hotel through involvement in community and professional organizations
Assist with preparing rate proposals and agreements
Answer Sales-related phone calls, take accurate messages, and direct inquiries efficiently
Review major complaints received from customers and recommend appropriate corrective actions
Collect, analyze, and report on competitive market information
Provide assistance and coverage in hotel operations, as needed
Closely follow up on all Sales leads within 24 hours
Quote and confirm bookings based on current and projected availability
Develop, implement, and execute quarterly and annual actions plans to drive business activity
Perform other related duties as assigned
Reports to Director of Corporate Sales
Expectation of Internal Responsibility
Attend all hotel-wide and sponsored events with a natural desire to elevate the brand and be involved with Loden Culture
Engage with a natural presence that ensures guest acknowledgement and a warm welcome respectfully and always represent the Loden brand in ways that communicate your pride in our commitment to thoughtful service
Skills & Qualifications
Education: Bachelor’s degree in business administration, hospitality, or related field preferred
Experience:2-5 years’ experience in hospitality and/or sales
Proficiency in Opera Cloud is required
Exceptional interpersonal and customer service skills
Must understand how to communicate, negotiate, and network effectively
Good organization and time management skills
Well-organized and responsible with an aptitude in problem-solving
Excellent verbal and written communication skills
A team player with a high level of dedication
Advanced computer skills, including Microsoft Excel, Word and PowerPoint
Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/418
💡 Quick Summary
Seeking a career-building opportunity? The Sales Coordinator (Loden Hotel) position is now open for candidates interested in the Hotel Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
