Job Description
Qualifications
Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
Proficient in all Microsoft Applications, Outlook and Excel
Follows direction and works under pressure to meet deadlines
Stress and time management skills
Analytical, creative, practical problem-solving skills
Customer service and interpersonal skills
Work collaboratively and as part of a diverse team
Benefits
This is a permanent, full-time hourly position, at $18.00 an hour (Non-exempt)
Responsibilities
The Sales & Customer Service Specialist is part of the Sales & Customer Service Team
This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service
The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts
Hybrid Schedule: Monday & Friday; 2 days working remotely
Tuesday, Wednesday & Thursday; 3 days working in the headquarters office
Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
Oversees the internal accounts administration of variety of national and/ or regional accounts
Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc
Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
Completes open order monthly reporting on SAP Business One
Responds to all communications and inquiries within 2-4 hours
Works in tandem with other team members to ensure business partner efficiencies and results
Records personal daily punches and approves accurate bi-weekly time and attendance records
Actively participates and engages in all one-on-one and group meetings
Performs other duties as assigned
Promotes our FOH® Culture in all interactions
Job description
Company Overview:
FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.
DEI Workplace™ Certified 2026 & 2026 | Most Family Friendly Employers™ 2026 | Best Workplaces in Manufacturing & Production™ 2026 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020
Position Summary:
The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts.
Additional Information:
• This is a permanent, full-time hourly position, at $18.00 an hour (Non-exempt)
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
• Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.
Major Duties Include:
• Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
• Oversees the internal accounts administration of variety of national and/ or regional accounts
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Completes open order monthly reporting on SAP Business One
• Responds to all communications and inquiries within 2-4 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions
Education, Experience & Computer Skills:
• Bachelor's degree preferred
• College degree preferred
• Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred
Skills Needed for Success:
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team
Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
Proficient in all Microsoft Applications, Outlook and Excel
Follows direction and works under pressure to meet deadlines
Stress and time management skills
Analytical, creative, practical problem-solving skills
Customer service and interpersonal skills
Work collaboratively and as part of a diverse team
Benefits
This is a permanent, full-time hourly position, at $18.00 an hour (Non-exempt)
Responsibilities
The Sales & Customer Service Specialist is part of the Sales & Customer Service Team
This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service
The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts
Hybrid Schedule: Monday & Friday; 2 days working remotely
Tuesday, Wednesday & Thursday; 3 days working in the headquarters office
Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
Oversees the internal accounts administration of variety of national and/ or regional accounts
Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc
Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
Completes open order monthly reporting on SAP Business One
Responds to all communications and inquiries within 2-4 hours
Works in tandem with other team members to ensure business partner efficiencies and results
Records personal daily punches and approves accurate bi-weekly time and attendance records
Actively participates and engages in all one-on-one and group meetings
Performs other duties as assigned
Promotes our FOH® Culture in all interactions
Job description
Company Overview:
FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.
DEI Workplace™ Certified 2026 & 2026 | Most Family Friendly Employers™ 2026 | Best Workplaces in Manufacturing & Production™ 2026 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020
Position Summary:
The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts.
Additional Information:
• This is a permanent, full-time hourly position, at $18.00 an hour (Non-exempt)
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
• Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.
Major Duties Include:
• Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
• Oversees the internal accounts administration of variety of national and/ or regional accounts
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Completes open order monthly reporting on SAP Business One
• Responds to all communications and inquiries within 2-4 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions
Education, Experience & Computer Skills:
• Bachelor's degree preferred
• College degree preferred
• Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred
Skills Needed for Success:
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team
💡 Quick Summary
Seeking a career-building opportunity? The Sales Customer Service Specialist| Hybrid position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
