Job Description
K
Kavita
Head - Service Delivery - KPO/Outsourcing Industry
Kavita • Ahmedabad, Gujarat • via IIM Jobs
15 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Opening for Service Delivery Head with 8+ Years (KPO/Outsourcing Industry) for a leading Finance and Accounting Outsourcing Service Provider's headquartered in Ahmedabad.
Location: Ahmedabad.
Education: CPA (USA), Chartered Accountant (ICAI).
Shift timings 3:30 PM to 12:30 AM.
Job Description:.
Technical Skill set required:.
- Expert knowledge of Accounting Software used in USA like SAP, NetSuite, Sage, QuickBooks, Xero etc.
- Expert knowledge of Payroll Software used in USA like ADP, Gusto,QuickBooks, Paychex, Trinet etc.
- Expert knowledge of third-party applications integrating with accounting software like Bill.
- Expert with application of US GAAP, IFRS and General Accepted Accounting Principles.
- Experience with Accounting software implementations and migrations.
- Expert with US Business tax returns and Individual tax returns.
- Expert with Budgeting, Forecasting and Variance Analysis.
- Experience with utilization of Time and Project Management tools.
- Expert with MS Office applications especially Excel & PowerPoint.
- Lead and manage a team of accounting professionals, providing coaching, mentoring, and performance management. Oversee the client service delivery lifecycle, from onboarding to ongoing support.
- Ensure adherence to US GAAP, IFRS, and General Accepted Accounting Principles. Manage client relationships, building strong rapport and exceeding expectations. Proactively identify and address client needs and concerns.
- Manage project timelines, budgets, and resources effectively. Implement and maintain quality control procedures.
- Stay up-to-date on the latest accounting standards, software updates, and industry trends. Identify and implement process improvements to enhance efficiency and accuracy. Contribute to the development and training of team members.
Report this listing
More jobs at Kavita
See web results for Kavita
Antal International
Sales Director - (GBS, Shared services, BPO)
Antal International • Ahmedabad, Gujarat • via Expertini
4 days ago
Full–time
Apply on Expertini
Apply on Jobrapido.com
Job description
Up to INR 50 LPA
Summary role description:
Hiring for a Sales Director - (GBS, Shared services, BPO) for one of the global consulting providers.
Company description:
Our client is a UK HQ global consulting firm specializes in optimizing business processes and leveraging technology to enhance operational efficiency and workforce productivity. With over a decade of experience, they focus on areas like Global Business Services (GBS) transformation, AI and automation, outsourcing advisory, process mining, change management, and learning and development. Their expertise spans various domains, helping organizations streamline operations, reduce risks, and achieve strategic success. On the growth path they are looking expand the sales team in India to help drive their growth strategy.
Role details:
• Title / Designation: Sales Director - (Shared services/BPO)
• Reporting Manager: CEO/COO
• Location: India – Remote
Role & responsibilities:
• Drive client success within Global Business Services (GBS), Shared Services, and BPO environments, focusing on finance, operations, and HR.
• Identify and pursue opportunities to grow client accounts.
• Develop commercial models fostering long-term partnerships and mutual benefits.
• Address challenges with a solutions-oriented approach.
• Demonstrate structured, strategic thinking and planning capabilities.
• Exhibit strong leadership skills in uncertain and complex environments (VUCA).
• Communicate complex ideas clearly to various stakeholders.
• Build and maintain trust with clients, balancing advocacy for their needs with organizational goals.
• Assist the sales team in identifying up-selling and cross-selling opportunities.
• Conduct market research and competitive analysis to identify new growth opportunities.
• Monitor and achieve sales and revenue targets, tracking progress closely.
• Collaborate with cross-functional teams to improve client satisfaction and service delivery.
Candidate requirements:
• Bachelor’s degree in business administration, Marketing, or a related field.
• 13+ years of experience in account growth and client relationship management in Global Business Services (GBS), Shared Services, and BPO environments, with a focus on finance, operations, and HR.
• Should have experience in selling to Shared services, BPO services to any industry (preferably CPG, Pharma and Food & beverage)
• Successful track record of meeting or exceeding sales targets.
• Strong focus on client satisfaction and retention metrics.
• Proficiency in MS Office and CRM tools such as Salesforce.
• Excellent communication, negotiation, and problem-solving skills.
• Results-oriented, resilient, and collaborative team player.
• Active listening, presentation, and negotiation skills.
Selection process:
• Interview by Managing Director India
• Interview by Sales Leader
• Interview by CEO
Kavita
Head - Service Delivery - KPO/Outsourcing Industry
Kavita • Ahmedabad, Gujarat • via IIM Jobs
15 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Opening for Service Delivery Head with 8+ Years (KPO/Outsourcing Industry) for a leading Finance and Accounting Outsourcing Service Provider's headquartered in Ahmedabad.
Location: Ahmedabad.
Education: CPA (USA), Chartered Accountant (ICAI).
Shift timings 3:30 PM to 12:30 AM.
Job Description:.
Technical Skill set required:.
- Expert knowledge of Accounting Software used in USA like SAP, NetSuite, Sage, QuickBooks, Xero etc.
- Expert knowledge of Payroll Software used in USA like ADP, Gusto,QuickBooks, Paychex, Trinet etc.
- Expert knowledge of third-party applications integrating with accounting software like Bill.
- Expert with application of US GAAP, IFRS and General Accepted Accounting Principles.
- Experience with Accounting software implementations and migrations.
- Expert with US Business tax returns and Individual tax returns.
- Expert with Budgeting, Forecasting and Variance Analysis.
- Experience with utilization of Time and Project Management tools.
- Expert with MS Office applications especially Excel & PowerPoint.
- Lead and manage a team of accounting professionals, providing coaching, mentoring, and performance management. Oversee the client service delivery lifecycle, from onboarding to ongoing support.
- Ensure adherence to US GAAP, IFRS, and General Accepted Accounting Principles. Manage client relationships, building strong rapport and exceeding expectations. Proactively identify and address client needs and concerns.
- Manage project timelines, budgets, and resources effectively. Implement and maintain quality control procedures.
- Stay up-to-date on the latest accounting standards, software updates, and industry trends. Identify and implement process improvements to enhance efficiency and accuracy. Contribute to the development and training of team members.
Report this listing
More jobs at Kavita
See web results for Kavita
Antal International
Sales Director - (GBS, Shared services, BPO)
Antal International • Ahmedabad, Gujarat • via Expertini
4 days ago
Full–time
Apply on Expertini
Apply on Jobrapido.com
Job description
Up to INR 50 LPA
Summary role description:
Hiring for a Sales Director - (GBS, Shared services, BPO) for one of the global consulting providers.
Company description:
Our client is a UK HQ global consulting firm specializes in optimizing business processes and leveraging technology to enhance operational efficiency and workforce productivity. With over a decade of experience, they focus on areas like Global Business Services (GBS) transformation, AI and automation, outsourcing advisory, process mining, change management, and learning and development. Their expertise spans various domains, helping organizations streamline operations, reduce risks, and achieve strategic success. On the growth path they are looking expand the sales team in India to help drive their growth strategy.
Role details:
• Title / Designation: Sales Director - (Shared services/BPO)
• Reporting Manager: CEO/COO
• Location: India – Remote
Role & responsibilities:
• Drive client success within Global Business Services (GBS), Shared Services, and BPO environments, focusing on finance, operations, and HR.
• Identify and pursue opportunities to grow client accounts.
• Develop commercial models fostering long-term partnerships and mutual benefits.
• Address challenges with a solutions-oriented approach.
• Demonstrate structured, strategic thinking and planning capabilities.
• Exhibit strong leadership skills in uncertain and complex environments (VUCA).
• Communicate complex ideas clearly to various stakeholders.
• Build and maintain trust with clients, balancing advocacy for their needs with organizational goals.
• Assist the sales team in identifying up-selling and cross-selling opportunities.
• Conduct market research and competitive analysis to identify new growth opportunities.
• Monitor and achieve sales and revenue targets, tracking progress closely.
• Collaborate with cross-functional teams to improve client satisfaction and service delivery.
Candidate requirements:
• Bachelor’s degree in business administration, Marketing, or a related field.
• 13+ years of experience in account growth and client relationship management in Global Business Services (GBS), Shared Services, and BPO environments, with a focus on finance, operations, and HR.
• Should have experience in selling to Shared services, BPO services to any industry (preferably CPG, Pharma and Food & beverage)
• Successful track record of meeting or exceeding sales targets.
• Strong focus on client satisfaction and retention metrics.
• Proficiency in MS Office and CRM tools such as Salesforce.
• Excellent communication, negotiation, and problem-solving skills.
• Results-oriented, resilient, and collaborative team player.
• Active listening, presentation, and negotiation skills.
Selection process:
• Interview by Managing Director India
• Interview by Sales Leader
• Interview by CEO
💡 Quick Summary
Seeking a career-building opportunity? The Sales Director - (GBS, Shared services, BPO) position is now open for candidates interested in the Work from home Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.