Job Description
Roles & Responsibilities : ● Responsible to convert the inbound leads and outbound leads ( Medical, Non-Medical or NGO Leads) ● Responsible to achieve daily, weekly & monthly set targets ● Ability to make 40 - 50 calls or more in a day ● Respond, manage & resolve end to end customer queries of inbound and outbound ● Communicate and increase the participation of the customer to fundraise on the platform ● Communicate with customers through series of actions ( either via phone calls, email or chats) ● Develop long-lasting relationships with the customers that exceed the company and customer experience ● Follow SOPs and adapt new processes ● Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service
Basic Qualification : ● HSC or Bachelor’s Degree or Post Graduate Degree in any discipline ● 1 or 2 years of experience as a sales executive, customer service executive, or operations associate ● Experience in handling customer calls ● Experience working on CRM’s
Desired Skills ● Impeccable written & oral communication skills in English & Local Language ● Target oriented & hunger for personal growth and overall development ● Strong organizational and interpersonal skills ● Should have worked in a team environment ● Ability to convince & convert customers ● Ability to multitask ● Excellent time management skills ● Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.) ● An extreme level of flexibility and adaptability to new tasks & environments ● Responsible, Capable & has the ability to work independently ● Logical Thinker and look to solve problems in a strategic way ● Basic Analytical skills will be added bonus ● Basic Understanding of what we do at Impact Guru
Basic Qualification : ● HSC or Bachelor’s Degree or Post Graduate Degree in any discipline ● 1 or 2 years of experience as a sales executive, customer service executive, or operations associate ● Experience in handling customer calls ● Experience working on CRM’s
Desired Skills ● Impeccable written & oral communication skills in English & Local Language ● Target oriented & hunger for personal growth and overall development ● Strong organizational and interpersonal skills ● Should have worked in a team environment ● Ability to convince & convert customers ● Ability to multitask ● Excellent time management skills ● Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.) ● An extreme level of flexibility and adaptability to new tasks & environments ● Responsible, Capable & has the ability to work independently ● Logical Thinker and look to solve problems in a strategic way ● Basic Analytical skills will be added bonus ● Basic Understanding of what we do at Impact Guru
💡 Quick Summary
Seeking a career-building opportunity? The Sales Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
