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Sales Executive

IBIS, Accor
Jaipur, Rajasthan
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16 hours ago
Full–time
· Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation

- Hotel function space, entertainment options, menus and floral decoration options

- Hotel safety guidelines and evacuation plan

- Scheduled daily group activities

· Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

· Coordinate all group arrangements

· Work with group contacts to facilitate program planning and requirements

· Communicate group needs and specifications to all relevant departments

· Follow up with Post-Conference reports and review group billings

· Input all group bookings and update booking activities in the system on a weekly basis

· Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process

· Maintain gifts inventory and coordinate the sending of gifts to clients

· Arrange site inspections for potential clients

· Promote positive relations with clients and attend to all requests expediently and courteously

· Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

· Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue