Sales General Manager

Planning

• Managing the entire sales & marketing operations of the dealership

• Annual, quarterly and monthly business planning & alignment of business plans to LOB's and reviewing the plan designed for achievement of the sales targets

• Planning and setting retail targets for vehicles and value added services and ensuring its achievement

• Review of market activations and campaigns executed by LOB's

Management &Administration

• Communicate and drive organization mission, vision & values to the entire team

• Co-ordinate with bankers and financiers (for inventory funding and retail financing), and with DSM's & other external agencies for smooth running of overall business operations

• Liaison with service workshop and spares department for smooth business operations and higher customer satisfaction

• Ensuring appropriate stocks and market outstanding is maintained at all times

• Reporting the dealership sales performance to the management regularly

• Managing the administrative arrangements of the showroom including showroom, delivery area and housekeeping

Sales Process

• Ensuring strict implementation of TML sales process & review the same

• Reviewing the sales pipeline and plan for corrective action with the DSMs

Customer Relationship Management

• Ensure high sales satisfaction and prompt complaint closure

• Drive customer satisfaction at the dealership by increasing awareness, training employees and implementing processes to improve customer satisfaction

• Connect with customers to get feedback on improvement opportunities for the dealership

People Management

• HR planning and adhering to the people numbers as per business targets

• Recruitment of critical and senior level positions

• Review performance of the team and provide ongoing development feedback

• Review the incentive earnings of LOB's and identify top and bottom performers

Behavioral Attributes - Must possess with high proficiency:

• Customer Relationship Management

• Business and Sales Process

• Product Knowledge

• Planning and Organizing, Operational Excellence

• Problem Solving &Decision Making

• Financial Acumen

• Leadership and People Management

• Communication skills

Knowledge required:

• Knowledge of sources of prospective customers & employees

• Knowledge of competition, products, processes, business/launch plans

• Knowledge of all accessories & value added services available at the dealership, benefits, pricing and time for installation of each

• Knowledge of main events/activities in the calendar year which have a high impact on vehicle sales