Job Description
Full job description
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
An exciting opportunity awaits a driven and strategic Sales Manager to join our Crown Events and Conference Sales team. Reporting to the Associate Director of Sales, you’ll play a pivotal role in driving revenue across events and group hotel bookings, while leading business development and account management initiatives.
This role is ideal for someone who thrives in a fast-paced environment, builds strong and lasting relationships and is passionate about delivering exceptional customer experiences. You’ll be instrumental in identifying new opportunities, strengthening existing partnerships and unlocking the full potential of Crown’s diverse offerings.
Some responsibilities of the role will include, but are not limited to:
Lead strategic sales initiatives by sourcing new clients, growing existing accounts and attending industry events to promote Crown’s offerings
Build & maintain strong relationships with clients and internal stakeholders to ensure seamless collaboration, exceptional service delivery and accurate handovers to operations & event planning teams
Drive end to end quoting, negotiation and contracting processes to secure profitable, mutually beneficial event, hotel and group bookings
Monitor market trends and competitor activity to inform sales strategies and identify new opportunities
Prepare financial reports, track revenue performance and ensure compliance with relevant legislation and Crown policies.
About You
Proven experience in an Event Sales or MICE (Meetings, Incentives, Conferences & Exhibitions) Sales environment, with a strong track record of converting event enquiries into confirmed business
Experience using event‑sales, CRM and venue‑management systems; knowledge of Salesforce is highly desirable
Leadership capability to mentor, support & develop team members – highly desirable
A genuine passion for events & delivering exceptional guest experiences
Strong business acumen, time management, attention to detail & negotiation skills
Is adaptable in high pressure situations and open to change if the business requires
Excellent written and verbal communication skills to liaise with guests and stakeholders at all levels
What You Can Expect From Us
Opportunity to be part of a high performing / award winning team and iconic hospitality brand
Career progression and training opportunities
Complimentary meals at our on‑site staff restaurant plus discounts at various F&B venues on property
Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
An exciting opportunity awaits a driven and strategic Sales Manager to join our Crown Events and Conference Sales team. Reporting to the Associate Director of Sales, you’ll play a pivotal role in driving revenue across events and group hotel bookings, while leading business development and account management initiatives.
This role is ideal for someone who thrives in a fast-paced environment, builds strong and lasting relationships and is passionate about delivering exceptional customer experiences. You’ll be instrumental in identifying new opportunities, strengthening existing partnerships and unlocking the full potential of Crown’s diverse offerings.
Some responsibilities of the role will include, but are not limited to:
Lead strategic sales initiatives by sourcing new clients, growing existing accounts and attending industry events to promote Crown’s offerings
Build & maintain strong relationships with clients and internal stakeholders to ensure seamless collaboration, exceptional service delivery and accurate handovers to operations & event planning teams
Drive end to end quoting, negotiation and contracting processes to secure profitable, mutually beneficial event, hotel and group bookings
Monitor market trends and competitor activity to inform sales strategies and identify new opportunities
Prepare financial reports, track revenue performance and ensure compliance with relevant legislation and Crown policies.
About You
Proven experience in an Event Sales or MICE (Meetings, Incentives, Conferences & Exhibitions) Sales environment, with a strong track record of converting event enquiries into confirmed business
Experience using event‑sales, CRM and venue‑management systems; knowledge of Salesforce is highly desirable
Leadership capability to mentor, support & develop team members – highly desirable
A genuine passion for events & delivering exceptional guest experiences
Strong business acumen, time management, attention to detail & negotiation skills
Is adaptable in high pressure situations and open to change if the business requires
Excellent written and verbal communication skills to liaise with guests and stakeholders at all levels
What You Can Expect From Us
Opportunity to be part of a high performing / award winning team and iconic hospitality brand
Career progression and training opportunities
Complimentary meals at our on‑site staff restaurant plus discounts at various F&B venues on property
Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
💡 Quick Summary
Seeking a career-building opportunity? The Sales Manager - Events and Conferencing position is now open for candidates interested in the Media & Communication sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
