JOB DESCRIPTION

A Position Overview

Position Title

Sales Manager - NPS Non Sourcing

Department

Direct Distribution - NPS

Level/ Band

401

Role Summary:

B Organizational Relationships

Reports to

Area Sales Manager

Supervises

RM

C Job Dimensions

Geographic Area Covered

As per mapped branch & city

Stakeholders Internal

NPS Sales Force

External

Consumers

D Key Result Areas

Distribution Deliverables

· Manage a team of 6 - 10 Relationship Managers under the NPS vertical.

· Ensure team is run in full strength and hire/replacement RMs as per budgeted strength communicated.

· Achieve sales targets on ANP as per budgets allocated

· Implement training road map and ensure all RMs are well trained as per needs and organizational objectives.

· Implement Needs based Selling and Activity Management processes among RMs.

· Ensure Goal sheets and performance review process is in place within timelines.

· Support the business planning and implementation process for the business with the Manager.

· Submission for required reports as per the time lines.

· Review with ASM as per agreed periodicity.

Business Results

· Monitor and evaluate achievement of targets against the following parameters:

ø ANP / WNBP

ø Productivity per RM

ø Case rate

ø Average Case Size

ø Activity Ratio

ø Attrition

· Monitor, control & evaluate the activity of the RM through Activity Management System and Lead Management System.

· Achieve the Team Cross Sell/ Up-Sell Targets from the orphan customer base allocated to the team.

· Meeting service related goals and achieve renewal, reinstatement and resulting Persistency objectives for the team of RMs.

People Development

· Enable superlative performance standards through alignment of the team with the organization's objectives as communicated from time to time.

· Ensure clear communication of the overall strategies and drive ownership on goals and objectives.

· Develop the competencies of the RMs

· Observe & demonstrate skills & knowledge with the RMs

Customer Relationship Management
• Engage regularly with the allocated lead /newly acquired customers to ensure higher retention, customer satisfaction and continued relationship.
• Ensure all customers are serviced to the standards set up. Code of conduct and ensuring compliance of statutory norms
• Adherence to the code of conduct by the entire FA team
• Conformation to all financial and administrative systems.
• Ensure compliance with TALIC norms for the Branch
• Compliance with all statutory and regulatory norms. Risk
• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes E Skills Required

Technical

§ Good Knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising/Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

· Expertise in the usage of MS Office

· High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines

F Incumbent Characteristics

Essential

Desired

Qualification

Graduate

MBA

Experience

6 - 9 Yrs

3 -5 Yrs