Description
Strategic/ Managerial Responsibilities
NA
Core Responsibilities
Market Assessment and Business Development
§ Accountable for achieving sales target through Direct efforts or through assigned relationships (DST /DSA's)
§ Takes initiative to understand consumers, competition and current market conditions and help identify new business opportunities.
§ Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth under overall supervision of the Leaders
Revenue Generation
§ Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives.
§ Works closely with the Collections team in providing support for resolution of delinquent cases
§ Works on providing timely resolution of all discrepancies raised during application processing
Relationship Management
§ Works on managing relationships to drive cross sell business through various initiatives across branches & channels.
§ Works on identifying and acquiring of new client/ DST/ DSA relationships under the supervision of the leaders
§ Maintains good relationships with the customers and responds to stated requirements of both internal/ external stakeholders by keeping a solution oriented mindset
Documentation and Compliance
§ Completes all documentation and other requirements to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
§ Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required
People Management or Self-Management Responsibilities
§ Defines performance goals at the start of the year to the team and ensures that the goals are monitored and achieved during the course of the year
§ Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
§ Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
§ Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
Risk and Internal Control Responsibilities
§ Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks
§ Executes the established internal control systems and compiles relevant information for departmental audits, as necessary